Xbox One Microphone Mute Issue

Discus and support Xbox One Microphone Mute Issue in XBoX on Consoles to solve the problem; Okay, I don’t know what else to do, so here goes nothing. Yesterday my microphone (Hyper X) was working fine. I logged off for a few hours and... Discussion in 'XBoX on Consoles' started by GrgeOfTheJngle, Apr 12, 2019.

  1. Xbox One Microphone Mute Issue


    Okay, I don’t know what else to do, so here goes nothing. Yesterday my microphone (Hyper X) was working fine. I logged off for a few hours and eventually started playing my game again, but my microphone wasn’t working.

    So, I troubleshooted to the best of my ability: making sure my microphone wasn’t broken, using different headsets, toggling my settings, purchasing a new controller to no avail, and eventually attempting a hard reset. None of these options worked.

    A few moments ago I spoke with a microsoft support associate, and after thirty minutes + her speaking with her manager, she told me “It is has an ongoing issue and there is nothing we can really do. Our engineers have been working on it, but you just have
    to give it time. It is a hardware issue.”

    What? I am usually calm, but this makes no sense. If it has been an ongoing issue (Multiple others have the EXACT same issue and it happened back in August 2018) when will it be fixed? Also, what am I supposed to do in the meantime? I understand systems
    have issues and it takes time, but it has been an issue since 2018. She didn’t offer any type of fix, other than “There is nothing we can do.”

    Will Xbox not fix this for free? Or at least offer something for this issue. Any help would be appreciated.

    :)
     
    GrgeOfTheJngle, Apr 12, 2019
    #1
  2. XBF Ezra G Win User

    Xbox One Microphone Mute Issue

    Hi there GrgeOfTheJngle,

    Thanks for your post. I understand that you're experiencing issues with the Xbox One where your console is not recognizing microphone input from the controller. Besides the troubleshooting steps you've listed, have you attempted a

    Soft Factory Reset
    ? This kind of reset will reinstall the Xbox One's operating system in effort to correct any software issues that could be preventing the microphone from being recognized.

    To ensure the reset is preformed properly, you will want to select the option to
    "Reset and keep my games & apps" when on the factory reset screen, also, you'll want to have your Xbox Profile sign-in information
    (e-mail & password) so you can sign back into your account without trouble.

    Please keep us updated.
  3. LushUnicorn09 Win User

    Muted headset symbol on xbox One S

    Sir Lancealot 83.

    The microphone is muted, not the headset.

    The headset and microphone works on another xbox and controller.

    I have tried it on 2 controllers on the bone that is muted.
  4. Zero420override Win User

    Xbox one s constantly crashing

  5. medium bloke Win User

    Mic appears to be stuck on mute.

    Hi, in party there is a setting to mute your microphone, if that is pressed it mutes your microphone without turning the light on the headset on.

    Check in your party settings to see if your microphone is muted. If this works for you or if you need more help, post a reply! :)
  6. Takatsuki3861 Win User

    Microphone input is extremely low

    All drivers on the controller and console are updated, I don't know how to check for headset drivers via Xbox. As for mixers, the headset only comes with a simple audio output control, and microphone mute, both of which haven't been messed with (as in,
    the microphone isn't muted, and changing the slider doesn't affect microphone input).
Thema:

Xbox One Microphone Mute Issue

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