Xbox one messaging assistance need

Discus and support Xbox one messaging assistance need in XBoX on Consoles to solve the problem; For the past week or so my Xbox one has been showing that i have 5 unread messages. But when i go to read and clear them it turns out that there are no... Discussion in 'XBoX on Consoles' started by Game Master TZ, Sep 30, 2016.

  1. Game Master TZ
    Game Master TZ Guest

    Xbox one messaging assistance need


    For the past week or so my Xbox one has been showing that i have 5 unread messages. But when i go to read and clear them it turns out that there are no messages that are unread. I am an ambassador for xbox myself. But i do not know how to clear this weird
    issue. If anyone know please let me know here.

    :)
     
    Game Master TZ, Sep 30, 2016
    #1
  2. WPAK
    WPAK Guest
    Xbox Profile Messaging Assistance

    Hi there,

    please keep in mind that any past behavior can also affect the console so if in the past actions happened that resulted in enforcement actions they can be applied on console level too.

    Since the account is brand new, you might also want to wait like 24 hours to see if that changes anything.

    Also be sure to check if you can send messages via the Xbox App on Windows PC or other mobile devices

    If it keeps failing and you are 100% sure past behavior didn't cause any enforcement actions then you can try to contact Xbox Support to see if they can check your account to see if there is something wrong on it causing this.

    To contact Xbox Support use the Phone or Microsoft Support Chat options at
    http://support.xbox.com/contact-us
     
    WPAK, Sep 30, 2016
    #2
  3. horizonreject
    horizonreject Guest
    Xbox Profile Messaging Assistance

    Hello, I made a Xbox live account with a new email, and when I added my friend online, and tried to send him a message, it says "Because of your past behavior, you can't send messages."

    There can't be no past behavior, I have not had this account for an hour, the email is also less than an hour old, and the previous account that was logged into microsoft doesn't have a reputation on xbox either
     
    horizonreject, Sep 30, 2016
    #3
  4. maxen
    maxen Guest

    Xbox one messaging assistance need

    Hello,

    When you go to check the messages, make sure you open up each individual thread - it could be an older message that the system is unread, so on the face of it when you open the messages tab they all look to be read but there's an unread one hiding in there.

    If it's not that:

    If you have an Xbox 360 boot it up (or start a backwards compatible game on Xbox One) and see if there are any pending friend requests or voice messages that are unread. That could be contributing to the number.

    Let us know how you get on.
     
    maxen, Sep 30, 2016
    #4
  5. Game Master TZ
    Game Master TZ Guest
    i have already tried those solutions with not luck
     
    Game Master TZ, Oct 31, 2018
    #5
  6. maxen Win User

    Xbox one messaging assistance need

    Hello,

    When you go to check the messages, make sure you open up each individual thread - it could be an older message that the system is unread, so on the face of it when you open the messages tab they all look to be read but there's an unread one hiding in there.

    If it's not that:

    If you have an Xbox 360 boot it up (or start a backwards compatible game on Xbox One) and see if there are any pending friend requests or voice messages that are unread. That could be contributing to the number.

    Let us know how you get on.
  7. Game Master TZ Win User

    Xbox one messaging assistance need

    i have already tried those solutions with not luck
  8. WPAK Win User

    Xbox Profile Messaging Assistance

    Hi there,

    please keep in mind that any past behavior can also affect the console so if in the past actions happened that resulted in enforcement actions they can be applied on console level too.

    Since the account is brand new, you might also want to wait like 24 hours to see if that changes anything.

    Also be sure to check if you can send messages via the Xbox App on Windows PC or other mobile devices

    If it keeps failing and you are 100% sure past behavior didn't cause any enforcement actions then you can try to contact Xbox Support to see if they can check your account to see if there is something wrong on it causing this.

    To contact Xbox Support use the Phone or Microsoft Support Chat options at
    http://support.xbox.com/contact-us
  9. XBLRewards8 Win User

    Need Assistance

    Hello SinnerzBleed,

    We only deposit twice a month. Since you requested your deposit after our mid-month deposit, it will be a part of the end of month deposit cycle. Additionally, we do not award Credits for achievements unless as a part of an offer. Currently, the only offer
    running on the MyMissions page with an achievement component is the Being Dr Rewards offer.
  10. OnyxSPQR Win User

    In Need of Assistance

    Uhm, well maybe try this: Go Sign in > Can't access account > Choose your problem (Forgot password/I know my password and Windows Live ID, but can't sign in/I think someone's using my accont) and follow the steps from there. If that doesn't work, you're
    screwed. Sorry. And, I'm not sure if that's normal for Xbox to display that message you "got." Also, just try to remember any of the Windows Live ID's that you possibly had registered the account with. I don't know if any of this will help. Best of luck!
Thema:

Xbox one messaging assistance need

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