Xbox One Media Remote Volume Up/Down, Mute Not Working (TV Set Up Properly)

Michael Price · Dec 3, 2015

I hope someone can help with this.

After updating to the New Xbox One Experience, I am unable to use the volume up/down buttons on my media remote. I've verified that my TV is set up correctly and that the connect can control my TV (manual setup shows that Xbox can control volume, mute, menu,
etc.). My TV is a Vizio P502uiB1. I have also tested volume controls via smartglass on my Android phone and it is not working either.

Can someone help with this please?

:)

iKoRuPtZ · Dec 3, 2015

xbox one OS version 10.0.10584.1001 TV volume command problems

Alright so I'm a preview member, and after installing the new preview OS I'm unable to use TV commands such as volume up/down or mute. during the device set up where you set up the tv controls and it asks you if the tv is receiving the mute, and info commands
my tv does respond, it mute and un-mutes like normal. Also, then i turn my xbox on/off its turns my tv on or off, but when i tell my xbox "xbox, volume up/down/mute" nothing happens. I've used both voice commands, and the xbox media remote. This is becoming
a problem because the TV's real remote isn't very reliable.

bmelendy · Dec 3, 2015

Xbox one media remote won't control TV

Anyone know why the Xbox one media remote won't control my TV? It works for apps like Netflix but it won't control the volume. I set my TV up and the kinect was able to mute my TV during the setup process. Is the official Xbox one media remote supposed
to control the volume of your TV?? Thanks for any suggestions.

.... Brad

streethippy · Dec 8, 2015

Same here! Worked fine on Media Remote and Kinect before the Nov 23rd update and now unfortunately vol up/down and mute now don't work. The command registers on the screen but no signal is sent to the tv. In addition the mute signal is sent successfully
during setup of the tv which I have run several times. Remote code t0810 Sony tv. Other commands work fine such as power off etc.

JT Kimbell [MSFT]

Hey D9Cyph - does volume up and down (using the media remote or "Xbox volume up") work for your Samsung TV?

streethippy

Same here! Worked fine on Media Remote and Kinect before the Nov 23rd update and now unfortunately vol up/down and mute now don't work. The command registers on the screen but no signal is sent to the tv. In addition the mute signal is sent successfully
during setup of the tv which I have run several times. Remote code t0810 Sony tv. Other commands work fine such as power off etc.

iRayDawg

The new media remote has the ability to control your tv functions such as on/off, volume up/down, mute and tv input. I hope that little bit of info will help you out.

Temhotabot

[quote user="iRaydawg"]

Hey guys, I see that some are trying to get the remote to change channels on your tv. Well the media remote only controls the tvs functions of power on/off, volume up/down, mute and TV input.

[/quote]

Then why bother putting number buttons and a channel up/down button on the remote? I'm disappointed that I have to use two remotes for my TV/Xbox.

*

@Turvey, which remote did you purchase that works on both your TV/Xbox? I have a Philips/White Console.

St0ckton

Having the exact same issue, very frustrating. Every button on the Xbox One Media Remote works perfect except for Volume Up/Down and Mute. Note, I have gotten it to work with 1 foot range of the console! Also pointing the remote straight down at the floor
for some reason works. How does every other button work from the couch work except for the Volume/Mute? Just got this remote today and already about to return it. Super disappointed in the quality control of everything related to Xbox One, the console itself
(already on 2nd due to loud squeaky fan), the OS/UI, my controllers are coming apart at the seams... About to sell it all and buy a PS3 as a media player at this point.

Xbox One Media Remote Volume Up/Down, Mute Not Working (TV Set Up Properly)