Xbox One Media Remote Volume Problems

I just got my Media Remote in and it's fantastic. Works like a dream when navigating. Everything is really responsive... except for the volume commands. They require that I either stand within 5 feet of the console, past 15 feet, or over against the wall.

It's like there is some weird IR deadzone having to do with my sound bar in my immediate viewing/playing area. I actually got the remote so I wouldn't have to have a separate remote just for volume, so this is a bit of an issue.

It's not the setup of the Kinect, because smart glass has never had a problem sending volume controls to my receiver. It turns on and off without a hitch thanks to the Kinect. The media remote controls my cable box perfectly.

It's only the volume and it's only in certain parts of the room. It's bizarre. Any suggestions?

:)

 

Xbox One Media Remote

Does any one have any problems with the Xbox One Media Remote? All the functions on the remote work except for volume.

 

Xbox one media remote volume not working

Hi Kysdad,

I apologize for the inconvenience, from our understanding, our team does still

support the Microsoft first party media remotes.

Recently there have been a few posts regarding the Xbox One Media Remote Volume issue. There is another post regarding the same exact issue with Xbox
One Media Remote Volume Problems

I would recommend taking a look into this thread in case there is anything that may help in the thread.

I hope this helps

 

Some more information:

If I remove my Sony soundbar from my device list on my One, the Media Remote controls the TV volume flawlessly. It also controls the cable box flawlessly. So it's some sort of issue with the soundbar.

Smart Glass works great and my soundbar turns on and off with my system without fail, so I know the IR blaster works and is set properly for it.

But when I try and specifically control me soundbar with my media remote, it only works in strange places in the room. Within 5 feet or past 15, or up against the wall in front of the receiver.

It sounds like the Kinect IR signals are being interfered with somehow by the remote IR signals..

 

What's up with this! Same thing. My volume/ mute will NOT work between 0.5m- 8meters (At the wall). This is bogus! Most couches around the world are around that range! Thought it was my glass coffee table interfering with the IR signal at first but then
I covered it & had no change. Thinking of giving it back tomorrow. First Its was the Xbox on, now this. Far out.

 

Same thing here too. My volume/ mute will NOT work between 5 feet and 12 feet from the Kinect sensor. Very frustrating.!

 

Unfortunately, running into the same issue here. I wonder if a replacement would be any better or if they all work the same way and it has to do with my living room setup.

 

I had the same problem but I figured it out by pointing the remote up and almost in a straight line to the kinect

Its weird how this is the only function that needs to be pointed up to do this

 

I have this same issue with the remote not always controlling the volume on my Sony sound bar. One other thing I noticed besides the hit or miss volume control is that my Xbox won't change the volume either through remote control or voice control for the
first 5 or so minutes after the Xbox starts. Going to try to unplug and restart to see if that fixes the issue but I agree very annoying, the remote works ok besides that.

 

same issue here, everything works but volume controls unless I am a foot away from the xbox.

 

I just got a soundbar and am having this issue as well. Hopefully they can fix this with an update, but it doesn't seem to have their attention, yet. I don't under stand how the voice commands and the smart glass app can control the volume with ease, but
the remote doesn't work. Don't all three send the same command to the kinect?

 

I have the same issue. Have been tweeting with Xbox Support for months now on this topic. They finally got back to me today, and all they could offer was to re-arrange my AV setup. Not really viable when most of us store our components directly below
the TV and the sound-bar is right in front of the TV. I have the exact same problem, everything works fine at 1ft, after that no luck.