Xbox One Media Remote - Battery Life?

Hello,

Thanks for the support message.

If the buttons are not working for your remote, please follow these steps below.

• Check for interference. Remove any objects that may block the infrared port on the remote or on the console. This includes metallic or metallic-painted faceplates on the console.
  
• If the infrared port on the faceplate is damaged, replace the faceplate.
• Put new batteries in the remote control to determine whether the behavior is caused by weak batteries. Remove the batteries from the remote control, press each button two times, and then replace the batteries.
  

More information on your issue:

Xbox 360 Universal Media Remote

How to troubleshoot your Xbox 360 Universal Media Remote

Should you have any other concerns, feel free to post back.

Cheers!

Hi Tom,

Thanks for your post. Try using this guide for information and troubleshooting for the

Xbox One Media Remote. Be sure to use fresh batteries and create a clear line of sight to the console's IR receiver.

I hope this helps, thanks again.

You may need to try these steps again to get it working also be sure batteries are not dead.

I am not sure what one you have but I have list both links below.

How to set up your Xbox 360 Universal Media Remote can be found
HERE.

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Xbox 360 Media Remote (New) can be found
HERE.

I don't know what is wrong with my remote. It keeps disconnecting for no reason and I've updated it and It still does it

Hi,

if you mean the Xbox Wireless Controller, you should follow this guide:

https://support.xbox.com/en-US/xbox-one/controllers/wireless-controller-solution

If you mean the Xbox One Media Remote, you should try to replace batteries:

https://support.xbox.com/en-US/xbox-one/accessories/xbox-one-media-remote-info

Maybe it's because of how far your controller is from your xbox or if your remote battery life is bad.