Xbox One Media Player Does Not Recognize Drive

The drives are formatted to run NTFS that's how the console detects it and runs it.

Power cycle the Xbox one.

Follow the link above and see if you can get it working after.

@GrowlingYapper I own a 4TB external HD that I use to play media off of on my Xbox 360. It was a bit of a pain getting it to recognize it as well as recognize it as a media player which are two totally different things. Do you know if a 4TB would work as
a media player on an Xbox One. I plan on grabbing a one but want to use my external as a media drive and have no intentions of using it as a stroage for games, etc.

Hey, Slippery!

Sorry to see any issues with an external hard drive. What type of media are you trying to use on the drive itself? The

Media Player can only see certain types of files; if you aren't using those types, it would be what you are running into. Additionally, if you have any partitions on the hard drive, this might cause some issues with seeing the content as well.

Let us know the above, and the manufacturer and model of your hard drive if those don't help you out. We'll be able to dig into any other issues if we need to after that. Thanks for posting!

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I'm having the same issue, and searching the forum doesn't seem to offer much help, you seem to be the only one that has replied to anybody on this issue. (Hope you are still working in this department).

Media Player does not seem to recognize the external hard drives, only flash drives.

I tried 2.5 and 3.5 sizes, NTSF, FAT and EX-FAT.

The system recognizes the hard drives as been a media drive but the Media Player does not.

As far as the files in the drive, they are the same files that are recognized by the MP in the flash drives (MP3, MP4, WMV, etc.).

The MP on my XBOX 1 did recognized HDs at one time, but an update or something else stopped that.

I use the XBOX 1 one mostly to play media.

I did not install any other software or apps, neither play games.

The MP does recognize my DLNA servers, but even with a network cable connected seem to have trouble some times, that's why I prefer to play movies from the HD.

Any help with this issue would be appreciated.

Thank you

Thanks for reaching out, MrCheekyMonkey!

To clarify, what are the file types for the files on the drive? Not all fie types would be recognized by the system. There's more info on what file types are compatible in the
Media Player FAQ

That hard drive must be designated as a media drive. Not formatted as Xbox drive. Because Xbox recognizes SSD it immediately recognizes it as a media drive. Here is troubleshot for external
hard drives. Have you tried to start movies from USB drive? Remember, in settings on your Xbox that drive must be designated as a media drive. You can try reformated it again on your PC and then plug it in again on Xbox. One other thing. If your HDD is
recognised as media drive on your Xbox, you can format again on your Xbox and set it as media drive again. System/storage - select your media drive and pres a. Then formate it as media drive again. And finally, the question that supposed to be first. Is your
HDD recognized as a media drive? Is it recognized at all?

Have you tried to change USB ports to plug it in? And last, try a power cycle console described here on the bottom of the page and try plug
back in your HDD.