Xbox One Marketplace & My pins won't load

D Man428 · Apr 4, 2014

Lately, when I turn my Xbox One console on and it loads up, the Xbox Live Marketplace aren't loading up. Eventually, it says something to the effect of "There might be a problem on our end". I checked, and I am connected to the internet (I can watch Amazon
Prime Instant Videos), and I am logged into my Xbox Live account so it's not a connectivity issue. I called Microsoft Support, and they had me do a hard reboot on the console (hold the xbox button down on the console until it shuts off, then unplug the system,
then plug it back in and turn it on, etc.) as well as my wireless modem/router. This fixes the problem, but the next day I have the same issue once again. I learned that I can actually just perform the hard reboot on the console and the problem goes away
for the rest of the day. However, I'd like to not have to reboot my console every day in order to have the Marketplace come up.

Any ideas what's going on? How can I fix this?

Thanks!

:)

Devastator Tomo · Apr 4, 2014

Marketplace won't load

Mine seems to work fine mate, I would try the above and see if that helps, if not contact support and see if they can help you out.

Cool Britannia · Apr 4, 2014

Marketplace won't load

Marketplace won't load for me, been down about 24 hours. Anyone else having an issue with it?

Could it be related to Microsoft "improving" the forums? Can anyone on Sky Broadband confirm they can access it ok?

Your Dead McFly · Apr 5, 2014

Xbox live was having issues the other day. Techs are currently fixing/restoring the service to effected customers. How's it working now?

AlexandriaMontgomery

I have also been having the same problem, An answer would be nice Microsoft............

BlackSun-40841E4A-2C

I was having the same issue months ago. it has to do with it updating new adds and stuff like that. I 100% power down my machine every night now and I rarely have this problem anymore. just turn it off completely. standby is BS

Uncle Monkey B

I have the same problem. I shouldn't have to power cycle all the time. Is there a fix for this?

StuartATrueRed

Hi guys, all you have to do is power cycle your xbox one (hold power button down for 8 seconds), also you can try to clear your alternate mac address too in the network settings.

Flame Haze SnS

Uh, no...That's not what I meant. I tried to click "Pin to Home", but it keeps loading too long and WON'T pin to home no matter what.

Xbox One Marketplace & My pins won't load