Xbox one made a loud pop and powered off

Hi there!

Sorry to hear about the issues you've had recently.

It sounds to me like you have had a power surge within your home which has caused an a lot of electricity to go into the console at one time.

The official Xbox One power supply does come with a built in surge protector, but it must be reset before you can use it. To do this, please follow these instructions:

1. Unplug the cables from the console, wall outlet and power supply itself.

2. Wait 10 seconds. It is important that you wait 10 seconds. as this step lets the power supply reset. Make sure that you unplug the power supply unit from both the wall and your Xbox One console.

3. Firmly plug the power cable back into the console, and then plug the power cable back into the power outlet and the power supply. Connect the power supply directly into a wall outlet. Do not use any surge protectors or extension cords, because they can
affect the performance of your power supply.

4. Turn on the console and check the light on the power supply.

If you need any more information, please visit this page:
support.xbox.com/.../console-wont-power-on

I hope this helps!

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Hello Tilted!

My name is Dérek, I'm an independent platform consultant and I'm grateful for the opportunity to help you.

I'm sorry about the situation, Tilted!

We can't guarantee without a technical analysis ok?

But, normally this occurs when the internal fuse of the power supply is damaged by the power fluctuation.

The console will not turn on anyway, in which case, it will be necessary to forward the console for repair.

If it's under warranty, you can trigger it, and if it's not, it has the repair value by microsoft.

Enter the link, register the console.

After, click on it, go to 'online service'. In the category put hardware and drivers and fill in the form with your data.

https://support.xbox.com/en-us/help/hardware-ne...

I'm sorry for the situation, and I'm available for any other questions.

All respects

I don't mind the way the instructions are worded, EXCEPT the one that says:

"Connect the power supply directly into a wall outlet. Do not use any surge protectors or extension cords, because they can affect the performance of your power supply."

This would be a LOT easier to do, and I would DO It if the darn power supply cord was long enough so that 2 things were possible:

1. You should be able to leave the power brick on a STABE surface, and not have to worry the thing falls off the surface: The Cord is TOO SHORT to allow me to plug the cord directly into the wall, and the brick can hit the floor unexpectedly (as has happened
to me TWICE.

2. The Power cord is not as LONG as the 360's cord: I understand the fact that the new brick has some special surge protection, but in addition to the fact that the cord is too short, the cord connected to the brick can come loose, and fall out of the
brick - I HAVE to use surge supressors in here, because I live in an older building with a generator, and would much rather have it plugged to a suppressor, and have the spike knock out the surge protector, rather then an XBOX One Power Supply.

How does one TELL/ASK XBOX to make a better power Brick/Longer Cord: at least 6 foot would be good, that way the thing stays on the FLOOR???

Brian

Microsoft uses http://xbox.uservoice.com as their source for all feedback

Hey there. I would first try those steps again, but leave it unplugged a little longer. I would wait at least 5 minutes.

If you have a friend that also has an Xbox One, see if you can borrow their power supply, so that you know that it is a working power supply. If not, try to take it back to Gamestop and exchange it, in case the one you got is bad.

If it still doesn't work after that, and you went through all of the troubleshooting listed on that page, it sounds like you will need to get your console repaired. If you need to do that, you can start an order at
http://myservice.xbox.com.