Xbox One lost by FedEx

I've been having somewhat of a living nightmare the past few weeks and I really am at my wit's end trying to figure out what to do.

I bought an Xbox One about a month ago off of Amazon and games from digital downloads played fine but I could not play any disc media at all; I tried numerous tutorials and support suggestions but it would not work. I contacted Microsoft and I was able to get
a shipping label for it to be sent to their service center in Texas.

Here's where the problem starts...

I brought my Xbox One over to a FedEx location on 11/10 and bought the shipping materials from them (I was under the impression that they would have been included but I nonetheless agreed to pay for them). After departing from the a FedEx location in the City
of Industry on 11/12, there have been absolutely no updates since.

About a week after, I contacted FedEx and opened a complaint with them. After playing telephone tag for a while, they contacted me today (11/30) and told me they lost the package and that I should file a claim, which I did.

While it irritates me to no end that they lost it, I'm really just wondering how likely am I going to get my money or package back from them; does anyone have any knowledge or experience with opening a claim on a lost console? Also does anyone know if Microsoft
insures the packages they send labels for or how I can get in contact with Microsoft to help get this resolved.

:)

 

Xbox loses my controller, 3 months later, still being ignored by support

They lost my controller in their fedex trade network

 

Xbox One Gone and no one can help....

So my friend and I had to send in his Xbox One. Microsoft let us know that the console was on its way back to us. We checked the status on 12/19/13 it said delivered, well we were at his house said the time delivered was 3:09 we went outside at 3:10 no truck
driving off, no one knocked on the door and NO XBOX ONE at the door. We called FedEx and made a claim. We have been calling Microsoft and FedEx every day and so far all we got was

12/20/13

FedEx: "It's not our fault it's the sender’s responsibility you need to contact them."

Microsoft: "You need to contact FedEx and talk to them."

12/21/13

FedEx: "We made no progress on locating you package. You need to contact Microsoft.”

Microsoft: “We need to wait a few days to find out if FedEx calls you about you claim, then we can try and get you a different console.”

12/27/13

FedEx: “We made no new progress on your claim, its Microsoft fault you need to talk to them.”

Microsoft: “We are not responsible for your console being lost and it is FedEx problem.”



….We are lost at what to do. That is $500 GONE!

 

I think you will be fine since they are taking 100% responsibility on losing the package.

 

Fedex is a reputable company and they do stand by their service. I believe they will make it right.