Xbox One Losing Connection to Wireless Network

Discus and support Xbox One Losing Connection to Wireless Network in XBoX on Consoles to solve the problem; I have this exact same issue! I thought I was going crazy. Every night at 10pm (+/-5 minutes) I get disconnected from Destiny. So I exit the game,... Discussion in 'XBoX on Consoles' started by the A O D, Feb 21, 2015.

  1. Xbox One Losing Connection to Wireless Network


    I have this exact same issue! I thought I was going crazy. Every night at 10pm (+/-5 minutes) I get disconnected from Destiny. So I exit the game, going back to my Xbox home screen and it shows I'm not connected to Xbox Live. I've checked the Xbox Live System
    Status and there haven't been any outages any time. My next step is to go into the network settings and have it test multiplayer connections. This always tells me "Your network is down." Next I try going offline, then back online and reconnecting to my WiFi
    and it will tell me incorrect password. This happens for both my 2.4Ghz and 5Ghz. Even new WiFi connections that it's never seen, it will fail. So far the only way I have been able to get back online is by doing a hard reset by pressing and holding the power
    button for ~15 seconds. Microsoft really needs to acknowledge and fix this ASAP! My friends have PS4's and their UI runs smooth and never has these problems. Get in the game Microsoft!
     
    CaptainFodder, Apr 4, 2015
    #31
  2. I forgot to mention my details you requested.

    Xbox One Day One Edition

    Modem: Cisco DPC3216

    Router: Apple AirPort Extreme Time Capsule

    OS Version: 6.2.12521.0

    Preview Program: No

    Location: Mountain US (Wyoming)

    Wireless only

    This happens everyday in Destiny only so far, but I've only been playing destiny for a long time.
     
    CaptainFodder, Apr 4, 2015
    #32
  3. SCC Da Matt
    SCC Da Matt Guest
    I've figured out that if you can get to the troubleshooting option that lets you reset the wireless connection on the Xbox itself that fixes the issue. Unfortunately you have to go through a couple troubleshooting steps and tell it the recommendations don't
    work to get to the option. Would be nice if you could just do it from setting without the other steps.
     
    SCC Da Matt, Apr 6, 2015
    #33
  4. sillyboy21w
    sillyboy21w Guest

    Xbox One Losing Connection to Wireless Network

    I got to the troubleshooting list but did not see an option that resets the wireless connection on the Xbox.
     
    sillyboy21w, Apr 10, 2015
    #34
  5. I just got disconnected from live in Destiny PVP 4/10/2015 at 8:38pm EST

    This has been happening to me now for awhile now.

    Only way I can fix it is to completely power off the xbox one what a moment and power on. Then it reconnects. Nothing else works but doing that for me.

    I'm unsure if this is a patch/xbox one problem, a Live problem, a problem with Destiny as it ONLY ever seems to happen to me in PVP on that game, or if this is some kind of new hack people are using to kick players off during PVP matches. It ONLY ever happens
    in PVP on Destiny. I don’t know of it in any other game but I don’t play games like black ops or CoD and all.

    This gets really annoying when your doing so well in a match Xbox One Losing Connection to Wireless Network :(
     
    Ghostwalker2871, Apr 10, 2015
    #35
  6. Update just happen AGAIN at 10:32pm est... This is twice in one siting already...
     
    Ghostwalker2871, Apr 10, 2015
    #36
  7. This is ridiculous... 3 times to night.. why do I pay for this...
     
    Ghostwalker2871, Apr 10, 2015
    #37
  8. E S Avatar
    E S Avatar Guest

    Xbox One Losing Connection to Wireless Network

    What is the brand and model number of your router router?: NetGear N600 Dual Band

    What is the brand and model number of your router modem?: Arris SB 6121

    Region you're located in: US (South Carolina)

    Does this issue occur only in Destiny? yes, but that's the only game I spend any real time in.

    Xbox operating system version number: 6.2.12710.0

    Are you in the Preview Program?: no (i don't hink)

    Does this issue occur while wired?: haven't tested
     
    E S Avatar, Apr 12, 2015
    #38
  9. This is an old thread, but I've seen this problem a lot while playing Iron Banner/Trials of Osiris/Crucible in Destiny on my Xbox One. This guy found and caught some cheaters that seem to cause these symptoms here:

    www.reddit.com/.../i_was_ip_booted_from_a_match_in_trials_of_osiris


    Bungie acknowledged this issue and should be dealing with the cheaters swiftly in this weeks updated published 5/29/15 here:

    www.bungie.net/.../News


    As some other members mention above, clearing your MAC Address may be a resolution to getting back online, but it's always worked for me to just hard restart my Xbox One by holding the power button until it restarts
     
    CaptainFodder, May 29, 2015
    #39
  10. Dazzer ownz
    Dazzer ownz Guest
    i got this problem aswell. I kept getting DC from games on destiny so I power cycled but I when I turned it on again I could no longer connect to the internet. the xbox finds my router I put the password in and all I get cannot connect please try again.
    btw my 360 and other devices work fine
     
    Dazzer ownz, Jun 8, 2015
    #40
  11. Dazzer ownz
    Dazzer ownz Guest
    hard reset and clearing the MAC address has not worked for me. need a fix soon as I want to play elder scrolls online tomorrow XD
     
    Dazzer ownz, Jun 8, 2015
    #41
  12. Hey there Dazzer ownz!

    Please go ahead and create a new thread if you haven't already. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!
     
    Mister Quimby, Oct 31, 2018
    #42
  13. Mister Quimby Win User

    Xbox One Losing Connection to Wireless Network

    Hey there Dazzer ownz!

    Please go ahead and create a new thread if you haven't already. This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried. Thanks in advance!
  14. Ghostwalker2871 Win User

    Xbox One Losing Connection to Wireless Network

    I just got disconnected from live in Destiny PVP 4/10/2015 at 8:38pm EST

    This has been happening to me now for awhile now.

    Only way I can fix it is to completely power off the xbox one what a moment and power on. Then it reconnects. Nothing else works but doing that for me.

    I'm unsure if this is a patch/xbox one problem, a Live problem, a problem with Destiny as it ONLY ever seems to happen to me in PVP on that game, or if this is some kind of new hack people are using to kick players off during PVP matches. It ONLY ever happens
    in PVP on Destiny. I don’t know of it in any other game but I don’t play games like black ops or CoD and all.

    This gets really annoying when your doing so well in a match :(
  15. CaptainFodder Win User

    Xbox One Losing Connection to Wireless Network

    I have this exact same issue! I thought I was going crazy. Every night at 10pm (+/-5 minutes) I get disconnected from Destiny. So I exit the game, going back to my Xbox home screen and it shows I'm not connected to Xbox Live. I've checked the Xbox Live System
    Status and there haven't been any outages any time. My next step is to go into the network settings and have it test multiplayer connections. This always tells me "Your network is down." Next I try going offline, then back online and reconnecting to my WiFi
    and it will tell me incorrect password. This happens for both my 2.4Ghz and 5Ghz. Even new WiFi connections that it's never seen, it will fail. So far the only way I have been able to get back online is by doing a hard reset by pressing and holding the power
    button for ~15 seconds. Microsoft really needs to acknowledge and fix this ASAP! My friends have PS4's and their UI runs smooth and never has these problems. Get in the game Microsoft!
  16. Mister Beep Win User

    Xbox One Losing Connection to Wireless Network

    Hey guys!

    Refer to my post above and post back with the information requested. This will help us look into this issue further. Thanks!
  17. Mister Beep Win User

    Xbox One Losing Connection to Wireless Network

    Hey everyone!

    I'm sincerely sorry to hear about the odd disconnection issues each of you have been experiencing. I would like to collect more information from each of you, if each of you could post back with the following information, that would help us a lot!

    • What is the brand and model number of your router router?:
    • What is the brand and model number of your router modem?:
    • Region you're located in:
    • Does this issue occur only in Destiny? If not which games does this occur in?:
    • Xbox operating system version number:
    • Are you in the Preview Program?:
    • Does this issue occur while wired?:
Thema:

Xbox One Losing Connection to Wireless Network

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