Xbox One loses connection to WiFi repeatedly

Discus and support Xbox One loses connection to WiFi repeatedly in XBoX on Consoles to solve the problem; Over the past week I've encountered a rather erratic, but increasingly common, issue with my Xbox One. The problems first started with the occasional,... Discussion in 'XBoX on Consoles' started by SonOfAPickle, Sep 28, 2015.

  1. SonOfAPickle
    SonOfAPickle Guest

    Xbox One loses connection to WiFi repeatedly


    Over the past week I've encountered a rather erratic, but increasingly common, issue with my Xbox One. The problems first started with the occasional, but sadly normal, disconnect from Destiny, but the situation has gotten much worse. Now it seems that I
    can be disconnected from Xbox Live doing absolutely nothing including sitting idle on the home screen. The kicker is that all my other devices wirelessly connected to the same router do not lose connection. For example, I was using party chat to talk to a
    friend while we were playing a game on our 3DSes. I was removed from the party and Xbox Live, but our match didn't get interrupted on the 3DS.

    Last night I decided to further test this by watching a Twitch livestream on my phone while my X1 idled on the home screen. I lost connection to Xbox Live multiple times, but the stream never wavered in quality or informed me that my wifi was down. Today
    I tested and tinkered with anything else I could think of with what I had available including trying and failing to connect to a different network, double checking my ports were forwarded, making my security WPA 2 personal, changing my WiFi's broadcast channel
    to circumvent any interference, and power cycling my Xbox One, modem and router multiple times. After all of this failed, I noticed a trend: usually the system would be stable after the system had been off for hours, but the connection errors would become
    more and more frequent as my Xbox was on for longer and "warmed up" (that is to say, it's well ventilated so I would be surprised if it was overheating from standard use). I'm sure it's also worth noting that since getting my Xbox One last winter, I've encountered
    the error multiple (2+) times where my X1 has had to reset its wireless as it was unable to pick up any WiFi signal. Lastly to give an idea of how egregious these errors have gotten, I counted 7 disconnects in less than 10 minutes while attempting matchmaking
    in Magic Duels.

    I know one of the first work arounds will be to see if I can stay connected while being wired, but my setup doesnt afford me the luxury of trying that since I don't have a long enough Ethernet cable to reach my X1 where it sits, and I also don't have a portable
    monitor with an HDMI input to bring my Xbox closer to the router. I'm sorry for this mammoth post, but I wanted to cover all of my bases, and have this as a testament for other users who may experience the same issue.

    What Country/State/Province do you live in?: Minnesota, USA

    Modem brand & model number: Motorola Surfboard SB6121

    Router brand & model number: Linksys E 1200

    How many Xbox 360 and Xbox One consoles are connected to this router?: One of each

    Wired or Wireless (for each console): Wireless for both

    Things you have tried:

    Is UPnP Enabled? Yes/No/Unknown: Yes

    Do you have a NAT error? If so, what is your NAT type?: Open

    Any Error Codes you encounter: None since the outage lasts only for a few seconds at a time.

    Who is your ISP? (Internet Service Provider): Comcast

    :)
     
    SonOfAPickle, Sep 28, 2015
    #1
  2. BadWolfXT
    BadWolfXT Guest
    Loses WIFI connection and settings

    My Xbox One X repeatedly loses connection to WIFI (after it's been off for a while) and when I try to reconnect it doesn't see any WIFI SSIDs to let me connect again. Tried restarting and unplugging from power several times and eventually the WIFI connection
    is available. The XBox is still under warranty - if this is a hardware issue then how do I get it repaired?
     
    BadWolfXT, Sep 28, 2015
    #2
  3. Dragon84
    Dragon84 Guest
    Xbox One WiFi problem

    I keep my Xbox One hooked to the Internet wirelessly but lately, the One keeps "losing" the WiFi info. Does anyone know why this is? I know it's not the WiFi because my laptop and desktop never lose their Internet connection.
     
    Dragon84, Sep 28, 2015
    #3
  4. SonOfAPickle
    SonOfAPickle Guest

    Xbox One loses connection to WiFi repeatedly

    Alright. After I made my post, I got desperate and tried a complete reset of my router, and maintained my connection to Live for hours with no hiccups. It seems I should have just kept trying to keep my solutions simple.
     
    SonOfAPickle, Sep 28, 2015
    #4
  5. hiwired
    hiwired Guest
    please note that if you are running 2 xbox on same network you should open up your ports in port triggering

    for more information on opening ports on your router please visit
    http://portforward.com/
    and for more information on what ports need to be opened please visit here
    forums.xbox.com/.../157383.aspx
     
    hiwired, Oct 31, 2018
    #5
  6. hiwired Win User

    Xbox One loses connection to WiFi repeatedly

    please note that if you are running 2 xbox on same network you should open up your ports in port triggering

    for more information on opening ports on your router please visit
    http://portforward.com/
    and for more information on what ports need to be opened please visit here
    forums.xbox.com/.../157383.aspx
  7. SonOfAPickle Win User

    Xbox One loses connection to WiFi repeatedly

    Alright. After I made my post, I got desperate and tried a complete reset of my router, and maintained my connection to Live for hours with no hiccups. It seems I should have just kept trying to keep my solutions simple.
  8. AntgWY Win User

    Xbox won’t recognise any wireless networks

    Crazy that this is still an issue with no solution. Mine will be fine one minute and then I will lose connection and check to see that I have zero wireless connections nearby when, even if my personal wifi isn’t working, there are plenty of other nearby connections it usually detects that it does not show. Have to clear alternate MAC repeatedly just to get them back.

    Cmon Microsoft help us lol
  9. Arminator Win User

    xbox one keeps losing wifi connection.

    Ports and your ISP usually don't have anything to do with a wireless connection failing, as the WiFi connection is only between your console and the router.

    Is your console by chance enrolled in the Insider Preview Program?

    While my Xbox One X works without issues via WiFi, the patch notes on some Insider Previews state that they are investigating cases with WiFi connectivity issues, and that people should report via the Feedback tool if their console loses WiFi connectivity.

    It would help if you also said which WiFi router you are using, maybe there is an incompatibility between the Xbox One X and certain router models.
  10. ChookiPooki Win User

    Xbox one controller disconnects when I lose connection to the internet

    I know why my internet keeps disconnecting. What im saying is my controller disconnects when i lose connection. It will reconnect but on rare occasions it will not turn back on. Dont worry about the wifi part. All I need to know is if the controllers are
    supposed to drop conneection and then reconnect when the xbox all of a sudden loses internet connection. I dont lose control of the wifi.
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Xbox One loses connection to WiFi repeatedly

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