Xbox one live new family member unable to go live

lalawson83 · Apr 1, 2018

We recently added a new family member to our xbox one live account. We have a Gold membership. Everyone else on the account is able to play online, except for the newest member. Any solutions to this issue, please help.

:)

AvalonX · Apr 1, 2018

Microsoft just ended the Family Plan for good

Microsoft sent this announcement via e-mail to all Family Plan members. This is terrible for people who have more than one console. Also note (in bold) that this answers the questions about the Gold Live sharing on multiple consoles. So if you plan to throw out your 360's and game library and have you family glued to one Xbox One then you are good. Once you go that friends house your family cannot play in Live on either console unless you have an additional sub. Terrible.

Xbox Live Gold Family Pack Conversion to Individual Memberships
As a valued Xbox Live Gold member, we'd like to thank you and your family for being part of the Gold community.

We continually evaluate our offerings and are always working to provide services that best meet the needs of our customers.
Starting August 27, 2013, we will be converting each activated account on your Gold Family Pack to an individual Xbox Live Gold membership to prepare for new upcoming features on Xbox Live Gold. Rest assured, each individual membership will work on both Xbox 360 and Xbox One.
Through the new Home Gold feature on Xbox One, a single Xbox Live Gold membership will allow anyone in your home to enjoy many Gold features like multiplayer, access to Gold entertainment apps, and more on your Xbox One.*
As a bonus, we will give each converted individual Xbox Live Gold membership from your Gold Family Pack an extra 3 months of Gold (in addition to the time remaining on your membership term).**
Before your memberships convert, you can still add family members to your Xbox Live Gold Family Pack, for a total of up to four accounts. However, any unassigned secondary accounts will no longer be accessible after your conversion. Please be sure to update your secondary accounts here.
After your memberships convert, the only Gold Family Pack features that will no longer be available are activity monitoring reports and Microsoft Points allowances. Activity monitoring reports will deactivate at the time of Gold Family Pack conversion, whereas the Microsoft Points allowance feature will no longer be available after the next Xbox 360 system update. Xbox Live family settings, including parental controls for what your kids can access and play on or offline, will still be available.

More Info >>

We hope you enjoy your 3 bonus months of Xbox Live Gold and continue to benefit from your Xbox Live Gold memberships on Xbox 360 and Xbox One.

Sincerely,
The Xbox Live TeamClick to expand...
Click to expand...

leebroath · Apr 1, 2018

1 Gold Account for the whole family

Bit of good news,
I have just been reading the new Xbox Mag that quote:
'One Xbox Live Gold Account for the whole house, so no need for upgrading the whole family

Nice touch and will save some family's money for all the kids to be able to go Multiplayer

Mister Quasar · Apr 2, 2018

That's odd, lalawson83! Thanks for reaching out and letting us know.

So we can take a closer look into this with you, can you let us know the gamertag of the account that's not able to play online? Also, is the console they're trying to play on set as the
Home console for an account that has an active Xbox Live Gold membership?

Mister Quasar

That's odd, lalawson83! Thanks for reaching out and letting us know.

So we can take a closer look into this with you, can you let us know the gamertag of the account that's not able to play online? Also, is the console they're trying to play on set as the
Home console for an account that has an active Xbox Live Gold membership?

taidara

Is your Xbox 360 new or is it a used one?

Do you have Xbox live gold family pack, regular gold or silver?

Have your membership expired?

The Xbox 360 have a parental control that allows you to manage member's Xbox LIVE activities.

Sign in to Xbox live

Go to my xbox, and select family center.

GrubbiestEmu

No. Members of a family pack will be unable to redeem xbox live gold subscription prepaid cards while part of the family. They can, however, leave the family temporarily redeem the code then rejoin the family after the waiting period is over.

J3RS3Y DEVIL

I believe you need to use your e-mail address.

Add a new member to your Xbox One family

Overview

Creating a “family” on Xbox One helps you manage privacy and online safety settings for children.

Any adult in the family can add new members to the family. Adults and children in the family have different rights when it comes to managing the family. Learn more about who can manage the family.

To add a family member, follow these steps:

Note To add a new member to your family, you must be signed in to Xbox Live.

1.Press the Menu button on your controller, go to Settings on your console, and then scroll right to the FAMILY section. Select Add to family.

2.Choose who you want to add:

a.If the person you want to add to the family already has an Xbox Live profile saved on the console, select that profile.

b.The person must then sign in with the email address and password for their Microsoft account.

c.Select Add to family again.

d.You should now see the person added to the family.

e.If the person you’re adding is a child, and you haven’t already associated their account with yours, you’ll need to provide parental consent in order to complete this process.

f.If the person you want to add has an Xbox Live profile, but it’s not saved on the console, skip to step 3. If the person doesn’t have an Xbox Live profile, skip to step 4.

3.If the person you want to add has an Xbox Live profile but has never saved the profile to this console, select Add new and have the person sign in by providing the Microsoft account and password associated with that profile.

4.If the person doesn’t have an Xbox Live profile, click Add new and have the person create an Xbox Live profile. Then, go back to step 2a and complete the process.

Note For information about how to create a new account and profile, see Manage your Microsoft account.

When you return to Settings, you’ll see the new profile under Family.

RoboticTester

What is a primary and secondary Family Pack account?

The Xbox LIVE account used to purchase a Gold Family Pack membership is the primary Family Pack account. All other Xbox LIVE accounts associated with the Family Pack membership are secondary accounts.

To see and add family pack members:

On your console, sign in using the Xbox LIVE account that you used to sign up for a Family Pack membership (the primary account).

Go to Settings, and then select Family.

The primary and secondary accounts are shown. To add or remove family members, please see

Managing Gold Family Pack members.

Xbox one live new family member unable to go live