Xbox One Live Gold subscribed to but not working

QuiteLord Vic · Nov 25, 2016

I signed up for an Xbox Live Gold account on Wednesday with the first month free and autorenew. Whenever I try to play online it takes me to the Gold purchase page, but my account is shown as active both on the console and on my PC.

I spent 45 minutes on a chat with a tech Wednesday, emailed pictures, etc... and after wasting my time told me that my order was still being processed.

I have powered the console on and off and logged in and out multiple times. Any time I try to play an online game I get taken back to the Gold purchase screen.

It has now been well over 24 hours and in fact closing in on 48 hours still nothing. This type of service does not make me want to pay $9.95 per month. It is comforting to see that others on this forum are having the same problem, but this should not be
difficult for microsoft to fix. Your own system tells me that I have an active account, why can't I do anything with it?!?!

:)

taras88888 · Nov 25, 2016

Problem with Xbox LIVE!!!!!

I subscribed to Live Gold.My status is gold, but in game it says Xbox Live Gold account is required for playing multiplayer...It is not working!!

Usualkrik34 · Nov 25, 2016

xbox live gold

On 01/14/2018, xbox live gold was subscribed to xbox one. Payment has passed, but xbox live gold does not work. In the status of the order write what is expected. The console shows that the subscription is active, but in fact it is not active.
Click to expand...

QuiteLord Vic · Nov 30, 2016

Hi, I posted this 5 days ago and no support response. I still cannot play online games even though my account says that my Live Gold account is active.

QuiteLord Vic

Hi, I posted this 5 days ago and no support response. I still cannot play online games even though my account says that my Live Gold account is active.

Ricardo Cintra

When you Subscribe the Game Pass Ultimate, you hava Game Pass Xbox and PC + Live Gold in one Subscribe

Francia J.

Seems like it's not asking you for a Game Pass but it's asking you to subscribe to an Xbox Live Gold subscription, the reason why Xbox Game Pass Ultimate is one of the options is due to the Xbox Live Gold included on the Xbox Game Pass Ultimate.

You will be needing to subscribe to either Xbox Live Gold or Xbox Game Pass Ultimate to play the game, Ghosty2506.

superscooper123

I checked my other account, but it is not the one subscribed to xbox live gold, it is my main one that is

XBF Crystal P

Hi there Darren,

Thanks for reaching out. I'm sorry to hear about the issue with the gold sharing features on Xbox One.

I recommend taking a look at the following article:
Using Xbox Live Gold sharing features on Xbox One.

Xbox 1 ( Gold subscriber) - Make sure it is not set to home Xbox

Xbox 2 - Gold subscriber account needs to be the home Xbox to initiate the sharing.

Try this out and let us know the results.

Xbox One Live Gold subscribed to but not working