Xbox One Live Account

Hi there,

I'm afraid that it sounds like you currently have two accounts, one offline on the xbox 360 and one Xbox Live account on the Xbox One.

There is an option to promote your offline xbox 360 account to an Xbox Live Account, but this will require a new Microsoft Account (email address), but the next issue would be that it is Not possible to merge multiple accounts into one Xbox Live Account.

So basically there are two options, continue with the current Xbox Live Account that you have on the Xbox One, or to promote the 360 account to an Xbox Live Account and download that to the Xbox One and continue with that one.

If they are using just one console when over a their mother's house then they only need one Live account. One Live account gives anyone using that console Live. If they are using two different Xbox's then you'd still just need one account.

1Xbox = registered to Live user - used by the one without a Live account.

2Xbox = used by the first the with the Live account.

Is the account connected to a different Xbox Live account? Your Windows Live ID can only be used on one Xbox Live Account so you will have to create a new one if you want to change it.

Xbox LIVE accounts and Games for Windows LIVE accounts are both one and the same. So, if you have a GFWL account you also already have an Xbox LIVE account.

You will have to promote your local account to a Live one. This will require a new email address that is not already linked to a Live account.

If you want to use the one that is tied to your current Live account, then you will need to change that one to a different email address which will free the old one up to be used when promoting your local Profile. Information on how to do that can be found
here
http://support.xbox.com/en-gb/xbox-live/how-to/xbox-live-account-management/manage-live-id.