Xbox One Knocks PC Offline When I Connect to Wi-Fi Network

What have you tried? Knowing a little about your network configuration would also help.

Has the same IP address been reserved for each device by mistake?

Sorry, maybe i didnt word that all too well. Both the pc and the xbox are plugged into my home network via ethernet and powerline adapter. When both are turned on and my pc is disconnected from wi-fi my pc wont connect to the Xbox. However, when I connect
my pc to wi-fi i can connect and stream but the quality isn't where i want it to be. Not sure what i need to do differently.

Hello, Alan my name is oskayra I am an independent advisor and player like you I hope I can help solve your problem today

It seems like there's an issue with connecting your Xbox to the Wi-Fi network during the initial setup process. When you enter the 10-digit code and select "Connect to Wi-Fi," your phone switches to 4G instead of connecting to the Xbox's Wi-Fi network. This could be due to a temporary glitch or a misconfigured network setting.

Here's a step-by-step guide to help you resolve this issue:

1. Verify Wi-Fi Connection on Xbox:

Before proceeding with the phone app, ensure your Xbox is connected to the Wi-Fi network. On your Xbox, go to Settings > General > Network settings > Test network connection. If the test fails, check your Xbox's Wi-Fi settings and ensure it's connected to the correct network with valid credentials.

2. Reset Phone's Network Settings:

On your phone, go to Settings > Network & Internet > Wi-Fi > Forget Wi-Fi networks. This will clear all saved Wi-Fi networks, including the Xbox network. Then, rescan for available networks and select the Xbox network.

3. Restart Both Devices:

A simple restart can often fix temporary glitches. Restart your phone and Xbox. Once both devices are back on, try connecting again using the Xbox app.

4. Manually Connect to Xbox Wi-Fi on Phone:

Instead of letting the Xbox app connect to the Wi-Fi, manually connect your phone to the Xbox's Wi-Fi network. On your phone, go to Settings > Network & Internet > Wi-Fi > Select the Xbox network (SSID) > Enter the Wi-Fi password.

5. Check for Interference:

Ensure the Xbox is placed close to the Wi-Fi router to minimize potential interference from walls or other electronic devices. Move any obstructions if necessary.

6. Update Xbox Software:

Outdated software can cause connectivity issues. On your Xbox, go to Settings > System > Updates & downloads > Check for updates. Install any available updates.

Thank you very much for your patience and understanding! If you need anything else, do not hesitate to contact us again.

Hi No.
If you don’t mind, please try one more time the step D. and E. provided previously (for E. Try the first two methods)

If maybe the issue persist, can you try connecting your PC to a different Wi-Fi network?
For this purpose you can share mobile data via Wi-Fi hotspot or USB connection if your PC doesn’t support Wi-Fi

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Elise, try canceling the game installation and restarting your PC.

I don't know if your PC is connected via wi-fi or network cable, but if it is connected via wi-fi, switch to network cable if possible and download again.