Xbox One Kinect Replacement

LurgiLurg · May 15, 2015

My kinect packed in with constant disconnect issues, contacted Microsoft to sort out a repair, all was sorted and I printed out my labels and sent it off. It was delivered today when I was out (was delivered to a local shop as a drop off point).

When collecting I noticed straight away the box was not sealed in anyway at all and when I opened it there was no letter or any information what so ever ( I had a letter of apology and details off what had happened when I got my 360 repaired and I also had
1 Month of Xbox live).

I was expecting at least a letter or something, especially after the numerous problems I had with the Xbox 360 and buying an Xbox console again and having it turn faulty within the first year!!!.

Anyone have anything or is this the new way of doing things?. I paid to ship a faulty product to them and receive it in an open box with no explanation. fingers crossed it works huh

:)

DarkTherapy · May 15, 2015

How many truly broken Kinects?

I received my third replacement Xbox One kinect sensor yesterday, it's survived 24 hours so far. I'll report if it fails.. Again.

AlexanderAI · May 15, 2015

New Xbox One - constant noise

New Xbox One (*without Kinect) - constant noise, like coil whine or very old hdd. Help?

Should I just send it back and ask for replacement?

Skeeter Quill · May 18, 2015

I've had a couple of controllers replaced and one of them was as you described, open bag with no letter, though I believe accessories don't get a letter. The open bag/box thing though I believe was customs & excise checking the contents. I've had quite a
few replacement items turn up like that. Not just from MS. They don't seem obligated to repackage things in any kind of respectable manner, usually just thrown in a clear bag with a bit of tape.

Skeeter Quill

I've had a couple of controllers replaced and one of them was as you described, open bag with no letter, though I believe accessories don't get a letter. The open bag/box thing though I believe was customs & excise checking the contents. I've had quite a
few replacement items turn up like that. Not just from MS. They don't seem obligated to repackage things in any kind of respectable manner, usually just thrown in a clear bag with a bit of tape.

von zechstein

I was just about to buy a Xbox One X to replace my Xbox one with Kinect. But if I cannot connect the Kinect to it, it's useless to me. I'm quite disappointed in Microsoft to be honest.

Titounet666

Same for me. I've purchased an Xbox One S to replace my original Xbox One with Kinect. The port disappeared and the adapter is no more available .... Kinect is useless now.

A shame, Microsoft. A simple adapter !!!

After Lumia Windows phone, kinect, groove, soon xbox and windows discontinued ?

natdog690

Xbox is the one that placed the shipment so they better no. It's not my fault my original kinect broke and xbox had to replace it. They should be responsible for this issue

Technoide

Xbox One does NOT have the profile auto sign-in feature like the 360. Kinect face recognition was intended to replace this feature on the XB1

Xbox One Kinect Replacement