Xbox One Kinect plug broke-Back of console

The port you plug my Kinect in broke from me I guess not plugging it in straight. The plastic separator broke. I can't seem to find on the web how to get this fixed other than buying a new motherboard (from a shady looking after market site) or a new box.
Can someone assist?

I don't want to spend as much $ as a new box either.

:)

 

Troubleshooting Kinect USB connection problem

If there is a problem with the USB connection of your Kinect, you might see any one of the following error messages:

There's a USB connection problem. (C0051011)
USB bandwidth exceeded. (C0051010)

You have to reset the connections to solve the problem.

Troubleshooting USB connection problem

Follow the steps below:

Xbox 360 S console

• First, turn off the console.
• You need to unplug the Kinect sensor and any USB accessories from your console.
• Plug the sensor cable into the AUX port on the back of the console.
Note: If your Kinect came with a power/USB adapter, remove it.
• Now turn on your console.
• Carefully plug each USB accessory back into the console to check out which one is problematic.

If the problem still exists, you’ll have to reduce the number of accessories attached to the console.

Original Xbox 360 console

• First, turn off the console and unplug the Kinect sensor and any USB accessories from your console.
• You need to ensure that the power cord is plugged into a working electrical outlet.
• Check out the USB connector to ensure that it is plugged into the back of the console.
• Now turn on your console
• Carefully plug each USB accessory back into the console to check out which one is problematic.

If the problem still exists, you’ll have to reduce the number of accessories attached to the console.

 

How to connect the cables of your Xbox 360 Console

You must connect the cables properly to run your Xbox 360 Console.

Here is how:

Original Xbox 360 console

• First, you need to plug one end of the cable into the USB port on the back of the console and the other end into an electrical outlet.
• If you have a wireless networking adapter, plug it into the USB port on the front of the console by using the supplied USB extension cable.
• Connect all other USB accessories to USB ports on the front of the console.

Note: You'll have to purchase a power/USB cable if your want to connect the Kinect sensor which you have bought with an Xbox 360 S Console, to an Original Xbox 360 console.

Xbox 360 S console

• In Xbox 360 S console, the Kinect sensor cable does not need to be attached with a power plug. So disconnect the power plug portion of the cable if it is attached with a power plug.
• You need to plug the sensor cable into the AUX port on the back of the console.

 

You would need to sent it in to Microsoft for repair. Create Xbox Console or Kinect Service Order | Xbox Repair

 

Hi there Dave,



Thanks for reaching out! I'm sorry to hear about the issue with the Xbox One USB Port.

For any device issues, I would recommend to
contact Customer Support
for further assistance or visit the Device service and Repair
site.

Hope this helps.