Xbox One Kinect constantly disconnecting/connecting while playing games

I was/am having the same problem. I chatted with support 2 weeks ago, they determined the sensor is faulty and told me they had to send me a new one, yet their system was messed up and wouldn't let them generate a service order. They transferred me to the
phone version of support, same thing, the system wouldn't let them generate a service order. They took down my information and since I had been so patient with them they said once the system was back up they would put it in for advance replacement at no charge.
Two weeks later I still have a broken sensor. After 30 minutes wasted in chat support and at least that wasted on phone support they told me this simply was not possible. I can wait weeks to have mine sent in and repaired or replaced and sent back, or I can
be charged extra to get it way after I should have already received it in the first place. I was told they could help me if I could just find my service order number. I was told this repeatedly, and the failure in logic was jaw dropping. If I could only provide
what was obviously never created then I could have what is supposedly impossible. So there are three options, one, the person I talked to on July 25th lied to me. Two, the people I talked to today lied to me. Three, Microsoft's stance which is that I am lying
to them now. This is simply unacceptable. I am met with ignorance and incompetence and it's passed off to me as though it were my fault. Apologies are also unacceptable because they mean nothing. The person on the other end of a phone call or a chat window
doesn't even remotely care how much I am inconvenienced or frustrated that I have spent half the day not once, but twice now trying to get this issue resolved and it is far from over. I bought an Xbox One over a PS4 because of awesome customer service in the
past from Microsoft. In the future it looks like I might as well go with Sony. For all of you with this issue be wary of any promises they make.

:)

 

Xbox One Kinect constantly disconnecting/connecting while playing games

Experiencing the same issue. Have tried the steps above and the other troubleshooting instructions (https://support.xbox.com/en-GB/xbox-one/accessories/kinect-sensor-wont-turn-on)
a number of times now. Anything else I could try?

 

Xbox One Kinect constantly disconnecting/connecting while playing games

@SJADDY, did you ever find a fix to this problem? I've been having the same issues for a while now and it's only getting worse...

Cheers

 

Hey there, ElderLemon. To take care of you separately, I went ahead and split you from the original thread.

I know you're frustrated, and I completely understand why. I know you say apologies mean nothing, but I do want to apologize for the way you've been treated. I went ahead and bubbled this up to the proper team. I do hope that we can make this right for you.