Xbox One KI Shadow Jago Code Not Working

I've tried Several times to Redeem my Shadow Jago code as well as my 12 - Month Gold membership And I received an error code SVC60004 for The 12 Month Gold Membership and Shadow Jago. I looked up the Error code and it shows that the Codes have been Already
Redeemed which isn't Possible because i bought the Code From Walmart yesterday after Searching for Places that still sold them so i can not only Renew My Xbox Live Gold membership to Enjoy the Benefits but also Receive Shadow Jago. With The Error I've tried
to Return the 12 MO DO Gold Membership for a Refund but i was told that i needed to contact Customer Support for Xbox to resolve the issue because they said the code shouldn't have been used unless I used it and Tried to Return it Claiming it was already Used
which It Was already Used because if it Wasn't I wouldn't have received the SVC60004 error code any help would be Greatly Appreciated

:)

 

Have not recieved my killer instinct code for all characters unlocked.

The game is a FREE download on XBox One. Just go to the Store and download it. It comes with Jago. Not sure about Shadow Jago however. I got XB1 on day one two, but never saw any code for KI in the box.

 

Killer Instinct Community Fund

Well, they've certainly kept my attention going for months. Thanks for replying, guys - even if I may not agree with all of you.

In any case, the official Shadow Jago bundle to support this endeavor is now available, but will only be for the next 2 weeks, so if you want to show your support, pick up Shadow Jago, or get 7500 KI Gold coins ($20 on its own normally WITHOUT Shadow Jago),
then you can do so
here.

 

As they told you, you have to contact the official Xbox support as this issue cannot be solved here in the forums or in the ambassador chat.