XBox one keeps turning off after re-entering games.

Discus and support XBox one keeps turning off after re-entering games. in XBoX on Consoles to solve the problem; Hey there! There currently is no known solution for this bug, at least troubleshooting wise. It's embedded in the coding and can only be fixed by... Discussion in 'XBoX on Consoles' started by The Mad Cow, Oct 4, 2018.

  1. XBF Diego M
    XBF Diego M Guest

    XBox one keeps turning off after re-entering games.


    Hey there!

    There currently is no known solution for this bug, at least troubleshooting wise. It's embedded in the coding and can only be fixed by official Xbox software engineers. I've come across a news article stating the issue is being fixed in the Xbox Insider
    Preview update builds. It seems like they have found a solution, now we will just need to wait for it to be implemented in the next live system update.

    What software are you referring to?

    Here is the article I was referring to:
    https://news.xbox.com/2018/10/11/new-preview-alpha-skip-ahead-19h1-build-10-11-18/


    The statement is listed under "Fixes".
     
    XBF Diego M, Nov 1, 2018
    #16
  2. VindRaider
    VindRaider Guest
    Exact same problem amd exact same GOW Xbox One S model. Hope they figure this out, it is so annoying.
     
    VindRaider, Nov 1, 2018
    #17
  3. The Mad Cow
    The Mad Cow Guest
    I was talking about the "insider hub" thing above where you can make a report about the bug, but as I said, we have identified the problem, now just need the fix. Thank you, Diego, I really appreciate your assist.
     
    The Mad Cow, Nov 1, 2018
    #18
  4. XBF Diego M
    XBF Diego M Guest

    XBox one keeps turning off after re-entering games.

    Hey there!

    Ok I understand now. Yes, the problem has been identified and it seems they are still testing a solution on the preview updates so I'm hoping they will push out the next patch to the system update soon!

    Feel free to check back at a later date or come back again if you have any questions and we'd be more than happy to help! XBox one keeps turning off after re-entering games. :)
     
    XBF Diego M, Nov 1, 2018
    #19
  5. VindRaider
    VindRaider Guest
    Thanks for the support. Good to know this is not a problem with just my console. My OG Xbox One did not have any such issues. Hope they fix it in the next update.
     
    VindRaider, Nov 1, 2018
    #20
  6. The Mad Cow
    The Mad Cow Guest
    Good news, everyone!! IT IS FIXED!!!!!! Just installed latest update. No more crashes!! MUCH JOY!!! YAAAAYYY!!!!
     
    The Mad Cow, Nov 3, 2018
    #21
  7. VindRaider Win User

    XBox one keeps turning off after re-entering games.

    Thanks for the support. Good to know this is not a problem with just my console. My OG Xbox One did not have any such issues. Hope they fix it in the next update.
  8. XBF Diego M Win User

    XBox one keeps turning off after re-entering games.

    Hey there!

    There currently is no known solution for this bug, at least troubleshooting wise. It's embedded in the coding and can only be fixed by official Xbox software engineers. I've come across a news article stating the issue is being fixed in the Xbox Insider
    Preview update builds. It seems like they have found a solution, now we will just need to wait for it to be implemented in the next live system update.

    What software are you referring to?

    Here is the article I was referring to:
    https://news.xbox.com/2018/10/11/new-preview-alpha-skip-ahead-19h1-build-10-11-18/


    The statement is listed under "Fixes".
  9. The Mad Cow Win User

    XBox one keeps turning off after re-entering games.

    I havent done this suggestion, but it turns out, I don't need to. I decided to look in more depth at "the YouTube issue" and it turns out, I am pretty sure that is it. I didnt spot it initially because I wasnt jumping back into a game from you tube. BUT
    that's not the only issue. If you exit a game and go into any other app, use it for a while, and jump back in, you're fine, If you exit a game and use you tube, it crashes AND if you exit a game, use you tube, hop to any number of other apps, and then go back
    to your game, it crashes, so the issue is not jumping from you tube to a game, it is using the you tube app at ANY time before returning to your game. That's why I missed it.

    Not being able to return to a game after using you tube at any time seems to be a pretty darn big "known issue" but at least I have nailed it down! Thanks again guys!!
  10. XBF Ezra G Win User

    XBox one keeps turning off after re-entering games.

    Hi The Mad Cow,

    Thank you for letting us know about this issue, for this it may be good to perform a soft factory reset on the console by visiting Settings>System>Console Info>Reset Console>Reset console and keep My Games & Apps. Detailed information about factory resets
    can be found
    here.


    If your device is enrolled in the preview program this could also be associated with a known issue listed on our news site here's a link:

    New Preview Alpha Ring 1810 Update – 10/4/18

    Hope this helps, thanks again!
  11. XBF Amber M Win User

    XBox one keeps turning off after re-entering games.

    Hi there, The Mad Cow!

    Thanks for letting us know how you are doing thus far with all the troubleshooting and results!

    It seems like you performed a full factory reset (removing everything) and reinstalled your games to the console but the console itself is still persisting in the same behaviors. Per what XBF Diego mentioned regarding the YouTube app, that is a known issue;
    however, since you are having continuous issues with your console misbehaving in this manner regardless of the app or game involved, the best course of action for you would be to report the issue via the

    Xbox Insider Hub
    app (you may need to download this...no worries, you don't need to be enrolled in the program and its free!) so that the issue gets reported directly to the engineers.

    1. On your console, install the
      Xbox Insider Hub
      app (if you don’t already have it).
    2. Hold down the Xbox button on the controller.
    3. On the power menu, select Report a problem.
    4. Describe the problem in detail, including when it happened, if you saw any specific error codes or messages, and if you were using any specific games, software, hardware, or accessories when you encountered the problem.

    Hope this helps you out and please let us know if it does!
Thema:

XBox one keeps turning off after re-entering games.

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