Xbox One keeps signing me out of my profile

ICEMAN7906 · Nov 3, 2018

I have encountered this same issue.

How I fixed this issue is by manually setting up my network setting on my Xbox one to all manual as well as the port.

I also corresponded with what I had on the Xbox and put it on my router the same way...

Example......

XBOX ONE - Network Setting

As you can see from the pic above choose Network Settings.

Then choose Advanced Settings.

Once you got to this part you will have to choose what IP address you would like on your Xbox. (Note: Choose a high IP number as it most likely will not be used by any other device inside your network.) (Example... the last set of numbers could be .199,
.198, .197 Ect..)

IP Address -> (192.168.0.???) (192.168.1.???

DNS is as follows -> (255.255.255.0)

Default Gateway -> ( this will vary depending on the router you have) Example (192.168.0.???) (192.168.1.???)

Once you have finished with the Manual IP Settings. You will need to setup your port manually also.

Still, in Advanced setup click on (Alternate Port Selection) (then select Manual). "See Picture below"

you can choose any port in this section, but you have to make sure that you add this port to the home router as well.

After you are all done setting up the advanced setting on your xbox one you will have to set them up in your home network router.

by doing that you will have to do that from a network computer (Desktop, notebook to make things easier.)

Once you are on the Main Network Router you will have to got to were is says (Port Forwarding)

and manually enter the Xbox IP address and port numbers. Note: use the screenshot as a guide if you wish.

VERY IMPORTANT (Must Do)!!

If your router supports Dual Mode IP's ( IPv4 & IPv6) under (Router Mode)

("YOU MUST TURN OFF IPv6") See screenshot below for help.

XBOX One does not currently support IPv6 at this time, and you will have difficulties with being kicked or getting kicked from digital games online and offline.

Here is the finished results..

I really hope I didn't miss anything and I really hope this will help the people that are having issues with getting kicked from games

If I missed anything sorry and please by all means correct what is missing.

XBF Brad A

Hello F0urq,

Sorry for the issue with getting signed out. Have you tried rebooting your router? Also is the console plugged directly into a wall outlet and not a surge protector or extension cord?

Thanks,

Brad

F0urq

Hello XBF Leonzo G,

Thank you for the reply!

I have actually viewed the ports used and have confirmed in my router that their is no issue.

My router is setup and configured for UPNP and is allowing the xbox live traffic to pass through necessary ports without problems.

In the past, with the same configuration on my Xbox and the same router configuration, I was able to connect to XBOX live perfectly fine. This leads me to believe its a firmware/OS update that has been applied to my system that is causing the issue.

A quick/simple search of “Xbox Live keeps logging out” on google or the forums will display the results of many other users experiencing the same issue.

I look forward to your reply regarding this matter.

Hello ,

Thank you for keeping us updated. Your network statistics look great. Is this console enrolled in the

Xbox Insider program? We need to make sure the connection to Xbox Live is 100%. This can be done by completing the port forwarding process. The article entitled

Network Ports Used by Xbox Live on Xbox One will contain all the ports required, and explain how to complete port forwarding. Be sure to let us know the results!

XBF Leo G

Hello F0urq,

Thank you for keeping us updated. Your network statistics look great. Is this console enrolled in the

Xbox Insider program? We need to make sure the connection to Xbox Live is 100%. This can be done by completing the port forwarding process. The article entitled

Network Ports Used by Xbox Live on Xbox One will contain all the ports required, and explain how to complete port forwarding. Be sure to let us know the results!

F0urq

The interactive troubleshooter was of no help.

Did the majority of the steps it had suggested.

I will provide my networks stats here for reference:

Download Speed: 45.64 mbps

Upload Speed: 6.52 mbps

Packet Loss: 0%

MTU: 1480

Latency: 70ms

WiFi Strength: 90%

Still having the issue.

ChiefJoboo

Please see this interactive troubleshooting page for this problem:
https://support.xbox.com/en-US/xbox-one/networking/random-disconnect-solution

Xbox One keeps signing me out of my profile