Xbox one keeps signing me out of games and Xbox live

KingslyMadden · May 10, 2018

My game keeps crashing while playing multiplayer games. The game will lag, then it stops and just says that I was signed out of Xbox. It does this about 2 times each hour and is making it really frustrating to play. How can I fix this?

:)

BMorBMor · May 10, 2018

xbox live SUCKS

Xbox live keeps signing me out! Ever since I've had an xbox one s it keeps signing me out and making me quit games. I also have good internet 100 mbps google fiber, it's becoming a real pain in the butt.

BTW I'm not even playing online!

WarshRagg · May 10, 2018

New Xbox One S keeps signing me out of Xbox Live and my profile.

My xbox keeps signing me out of both xbox live and my xbox profile

DominumStige · May 10, 2018

Hi!

Verify that the console is
correctly connected to the internet. Also if the console is connected to a Wi-Fi connection, try using an ethernet cable: the Wi-Fi signal can be unstable in multiplayer.

Mister Maka

Thanks for clarifying!

Apologies for the delay as well. Keep in mind, having two consoles connected to your router make be causing issues. What is the make and model of your router, and have you had a chance to see if there are any new firmware updates available for it? Let us know

Skulls Walk

It wouldn't be a long term solution, but testing a wired connection can help narrow this down. Also, do you have any other consoles connected to your network?

Hi Mister Maka,

I wish I could, but I don't have the space in my kitchen for everything. Also yes I have a PS3 on wireless as well and it is having no issues. I know the platforms are completely different, but it works just fine, along with everything else on my wireless
network. Only the xbox has been having these issues since April. It was working just fine until then in the same network with the same router with the same settings (followed all the instructions in opening ports and such when I got the xbox). For it to just
start having issues and a lot of other people to be having the same complaints leads me to think it's not my internet.

Cameron

Mister Maka

Hey there Skulls Walk!

To start out, what type of network hardware are you using? If you're connected wireless, lets try a wired connection to see if there's any change with your connection troubles.

Skulls Walk

Hey there !

To start out, what type of network hardware are you using? If you're connected wireless, lets try a wired connection to see if there's any change with your connection troubles.

Hi Mister Maka,

Is there anything else to try, because my wireless router is in an area where I'd have to move everything (xbox and TV) to it. Also wanted to add that call of duty MW and IW both updated yesterday while I kept getting signed in and out of live so I do have
internet, but I can't play online, watch movies/shows, and Hulu just gives me a loading error and quits on it's own. I feel like there may be a hardware issue.

Mister Maka

It wouldn't be a long term solution, but testing a wired connection can help narrow this down. Also, do you have any other consoles connected to your network?

Xbox one keeps signing me out of games and Xbox live