Xbox One keeps shutting itself off

Discus and support Xbox One keeps shutting itself off in XBoX on Consoles to solve the problem; My Xbox One console keeps shutting itself off. I've been having this problem for a while now. At first it seemed like it only shut itself off every so... Discussion in 'XBoX on Consoles' started by RockedC, Sep 13, 2016.

  1. RockedC
    RockedC Guest

    Xbox One keeps shutting itself off


    My Xbox One console keeps shutting itself off.
    I've been having this problem for a while now. At first it seemed like it only shut itself off every so often, mostly with a week or so in between. But recently (last week) it just kept shutting itself off. Whenever i try to boot up a game disc like Halo:
    MCC it shuts off before i even get to the main menu. I recently started playing Halo: Reach on my Xbox One too but it has the same problem. The biggest issue i'm having with this is that i can't play a proper online game. Whenever i'm playing Rainbow Six Siege
    (not via a disc, but via the Xbox live marketplace) it shuts itself off in the middle of a game. When i try to turn my Xbox One on after it shut itself off it doesn't react at all. The power brick doesn't show a light and won't show one until i unplugged it
    from both my Xbox One and the wall and plugged it in again. I've tried resetting my power brick several times but this doesn't seem to affect anything.

    My warranty expires in 2018 so i'm a bit disappointed that something like this is happening (this isn't the first time i've had a problem with my Xbox One). I haven'tsend my Xbox One in for a repair or anything like that yet because i want to try anything
    i can before spending my money on shipment and such. I know some people are saying that you should open your Xbox and clean it from the inside but i don't want to void my warranty. It's been quite hot here for the last few days (i live in Holland and whenever
    it's hot, it's a very moist kind of hot). I think this is the main source that caused my Xbox to overheat.

    (p.s. If my problem isn't clear yet or you just don't understand it because of any grammatical errors, i'd like to apologise in advance since English isn't my native language.)

    :)
     
    RockedC, Sep 13, 2016
    #1
  2. WindlessAxis342
    WindlessAxis342 Guest
    XBOX ONE FREEZING WHILE PLAYING AND KINECT NOT WORKING .....

    MY XBOX ONE IS FREEZING WHILE I AM PLAYING GHOSTS ... KINECT KEEPS WORKING THEN SHUTTING ITSELF OFF ... COMING BACK ON ...

    XBOX DOESNT RECOGNIZE VOICE COMMANDS ??

    ANYONE ELSE EXPERIENCE THIS????
     
    WindlessAxis342, Sep 13, 2016
    #2
  3. STyW297
    STyW297 Guest
    Xbox one shutting off on me

    my xbox one keeps shutting off on me every time
     
    STyW297, Sep 13, 2016
    #3
  4. DeAndreMulrain Win User

    Xbox One is turning itself off?

    My Xbox one keeps shutting off by itself
  5. Ninjaski24 Win User

    Xbox keeps shutting off randomly

    My xbox keeps shutting off by itself, it’s not over heating and i trouble shoot the power supply but it just keeps shutting off pretty much anytime i play a game.
    How old is your xbox, and how long has this been happening
  6. Carnag72 Win User

    Xbox one shutting off itself

    My brother plugged in the original power supply in Jordan's power and it stopped working but I forgot what we did to it we either threw it away or its somewhere around the house, and I'll be sure to contact support. Thanks for the help guys
  7. Dakrkplayer2 Win User

    Xbox one shutting off itself

    As watch7ower said it might be a fan of the console. There a lot reason why it happen. But watch7ower have it cover. Also it might be because it a american console. The power supply is ment for american power outlet and not jorden's power outlet. You might
    want chech that too.
  8. Watch7ower Win User

    Xbox one shutting off itself

    Hi,

    the issue causing your console to turn off isn't to do with any games/apps you are running as the console is designed to have its fan work faster when the system is under a heavier load - this enables the console to continue operating at safe temperatures
    while letting you do your thing.

    It may be possible that the console fan is malfunctioning and not providing adequate cooling for the system, leading to it overheating during operation.

    Please follow the troubleshooting steps listed here:
    support.xbox.com/.../console-turns-off-unexpectedly

    It may also be worth troubleshooting your power supply with the steps here:
    support.xbox.com/.../console-wont-power-on

    If none of the above steps help, it may be worth contacting support to see if there is something they could do for you as your console and accessories are still under warranty. It's possible they may be able to get a new power supply out to your or even
    have you send your console in for repair via one of the supported countries which are close to you (Saudi Arabia/UAE)

    You can contact support from
    http://support.xbox.com    , selecting your issue and opting to chat with Microsoft Support.

    Good luck, I hope the troubleshooting steps fix your issue or at least that the support team can help you out.
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Xbox One keeps shutting itself off

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