Xbox One keeps saying "your security protocol won't work" even after a reset and even if...

Discus and support Xbox One keeps saying "your security protocol won't work" even after a reset and even if... in XBoX on Consoles to solve the problem; I have been reading post after post about this and nothing is helping. From Microsoft's network troubleshooting sites, Xbox's network troubleshooting... Discussion in 'XBoX on Consoles' started by Demetris725, Nov 5, 2023.

  1. Demetris725
    Demetris725 Guest

    Xbox One keeps saying "your security protocol won't work" even after a reset and even if...


    I have been reading post after post about this and nothing is helping. From Microsoft's network troubleshooting sites, Xbox's network troubleshooting postings, every single stinking forum, Microsoft's or not, Google searches etc. We shouldn't need to spend hours to fix this darn issue, the Xbox software should be stinking smarter or at least the Microsoft's postings should be smarter other than suggesting to reset consoles or asking us to change our router's configs - seriously.

    Yes we tried everything MS has suggested, it's not working!

    We ARE using WPA2, nothing else on our network at home has an issue connecting, in fact the Xbox didn't have an issue connecting. Nothing has changed on our network and still one fine day the Xbox decides our security protocol won't work.

    So what I am looking for is not that if you have your Xbox on campus things won't work, we have this at home, so give us something we can use when what the Xbox is asking for is exactly what's on the router/wifi settings!?

    :)
     
    Demetris725, Nov 5, 2023
    #1
  2. David Wirsching Win User

    Xbox One keeps saying "your security protocol won't work" even after a reset and even if the local Wi-Fi network at home is set to WPA2

    Hello, My name is David. I am an independent advisor, happy to help you today.

    I understand your frustration with the current issue you are experiencing with your Xbox One console and the "your security protocol is not working" error message, despite using WPA2 on your home network. Let's try the following to see if the problem can be resolved:

    1. If you are currently using a wireless connection, try connecting your Xbox One console directly to the router using an Ethernet cable. This will help determine if the problem is related to the wireless connection or something else.

    2. As a troubleshooting step, temporarily disable security protocols on your home network (such as WPA2) and try connecting your Xbox One console without any encryption. While this is not a recommended long-term solution, it can help identify if the security protocol is actually causing the problem.

    3. Visit your router manufacturer's website and check if firmware updates are available. Updating router firmware can often resolve compatibility issues and improve overall network performance.

    4. Contact your router manufacturer for help. They may have specific information about any compatibility issues with Xbox consoles or suggestions for resolving the security protocol issue.

    Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.
    Best regards.
  3. seth beach Win User

    Xbox says "your security protocol won't work"

    Hello, So i am trying to do an update on an xbox i have not used in a while it keeps popping up your security protocol wont work. if anyne cold help that would be a pleasure.
  4. Blakeyboii Win User

    Xbox says "your security protocol won't work"

    That's unfortunate: /

    Thanks for telling me.
  5. Ricardo Lechuga Win User

    Xbox says "your security protocol won't work"

    Hi Blakeyboii! My name is Ricardo an independent advisor ready to help you with this situation!

    You are using a different protocol, as i understand you have it set like this

    WPA2/WPA3 Personal as your security.
    WPA3 option in the “Version” setting.

    But you should set it with WPA2 as the version settings to be compatible
  6. xEvilShadowx187 Win User

    how do you change your router' security protocol

    If your Xbox one is saying "Your security protocol won't work". You can try unplugging the Xbox one for a few seconds and plug it back in then try. I see this has helped other users that had their xbox one saying security protocol issue.

    https://answers.microsoft.com/en-us/xbox/forum/xba_console/quotyour-security-protocol-won39t-workquot/47fb8c51-cb08-44d1-9c8c-374800b8ff64

    Im just adding this here incase that's the issue you are having so you may try it :)
Thema:

Xbox One keeps saying "your security protocol won't work" even after a reset and even if...

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