Xbox one keeps freezing

My Xbox One keeps freezing, I don't know why.

Probably not. These are the solutions, but if nothing worked, then unfortunately it could be broken.

try doing a reset to you console you can select keep games and apps so the software licenses can refresh.

Hi there Craig,

Thanks for reaching out to the forums. What we suggest is a reset of the console since the problem that is causing this could be in the OS. Please take a look at the following resource:
Soft Factory Reset (while keeping games and apps)

Before resetting your console make sure of the following:

• There is a stable network connection.
  
• The information for all profiles is known (email and passwords)
  

If the console is not responding properly by providing the settings menu. Try this:

1. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.
   
2. Wait 30 seconds, and then plug the power cord back in.
   
3. Press and hold the BINDbutton (located below the Xbox button on the console) and the
   EJECTbutton (located on the front of the console), and then press the
   Xboxbutton on the console.
   
4. Continue holding the BINDand
   EJECTbuttons for 10-15 seconds.
   
5. Listen for two “power-up” tones a couple of seconds apart. You can release the
   BINDand EJECTbuttons after the second power-up tone.
   
6. The console should power up and take you directly to the Xbox Startup Troubleshooter.
   
7. Select Reset this Xbox
   
8. Select Reset this Xbox and Keep Games and Apps
   
9. 
   

Give it a shot and let us know the results.

Brad

Hi JaredDorf,

Thank you for your post. I understand you are experiencing an issue with your Xbox One freezing and performing slowly. To troubleshoot this, please check out the following article:

Troubleshoot Startup Xbox One.

I hope this helps.