Xbox one issues, someone put a guest key on my Xbox, how can I remove it?

Below is a support link with information on Guest Keys. Also listed on the page is information on how to contact Xbox Support if you are still unable to resolve the issue.

https://beta.support.xbox.com/help/Family-Online-Safety/passkey-guest-key/setup-guest-key-limits

Best wishes,

Cowgirl

It works on Xbox one?

And also i dont have data to previous account.

Hey Dawid

I believe I understand this issue now, I apologize for the miscommunication!

Here is the
link to removing the guest key on Xbox one! It does look like you will need the account information for the previous user in order to remove the guest key. If the previous Users account info is unknown I recommend

performing a factory reset on the xbox to start fresh.

Let us know the results!

Thank you for enquiring my question however my issue is that i cannot sign into an adult account on the xbox which is required to change or remove a guest key- and i cannot access the guest key because iv forgotten it which is required to add an adult
account.

Sign into the main account for the Xbox, and follow these steps. When it asks your to enter the guest key, give it three tries. After the 3rd failed try you will be asked to enter your Microsoft password linked to that account.
If this does not work, you will need to do a hard reset sadly.

Remove Guest Pass:

• Sign-in with your account on Xbox One.
• Press the Xbox button to open the guide > Settings > System > Signed-out content restrictions.
• It will ask you to enter your Microsoft account password to confirm your identity.
• It will then ask you to enter the guest key to remove it.
• You can also try entering an incorrect guest key three times, and then it will prompt you to enter the Microsoft account password to remove it. This will remove the guest key.
• If you remember it correctly, you will directly get an option to Remove guest key.
• You can then go ahead, and create a new key with new restrictions.

As soon as you sign out of the guest account, all data created on any app or game is automatically removed anyway.

Link on how to lock down the guest account:

Set up and manage a guest key on your Xbox console | Xbox Support