XBOX One Issue and customer support

I would like to detail to everyone the extremely disappointing way in which I was treated by the "customer support" team at MS today. My XBOX (bought on day 1 release Nov last year) stopped working - the disk drive would not read games / dvd's / bluray's.
Apparently a common issue these days. I researched on the net last night and found a possible solution, which included flushing the ram / holding the button down for 10 second's / turning xbox off at the sources. No dice. today I rang MS twice. This morning,
I got an answer telling me that I could get an "RA" number to take to EBGAMES where I would get a replacement XBOX ONE there and then. I was at work so unfortunately I had to call back when back at home to go through trouble shooting. This evening I spoke
to an arrogant lady who told me that the previous customer service person was incorrect and that this was not possible. What was possible was that after the trouble shooting issue was worked through (and failed) I would have to send back the xbox one back
to them for them to fix / replace. I was told this could take several weeks. To which I replied, I may as well just get a full refund if it takes that long. No apologies. My issues are these, with a company swimming in cash, that can't teach it's customer
service employees as to a default answer for an issue, that is absolutely pathetic. Considering I bought and supported the company from day one. Not only this but she had the guff to tell me that my xbox was not "registered", on their system - something I
did on day one / together with xbox live. The only saving grace in all this, is that when I spoke to EBGAMES and contacted them they were very sympathetic and said they would replace the faulty xbox one with a brand new one. They were also quite displeased
with what occurred in regards to my conversations.

To say I am disappointed in regards to this issue is to put it mildly.

Michael.

:)

 

XBox and Customer support

Hey there forcerecon - can you send me a forum PM (use the envelope icon below my post, no Xbox LIVE Messages, please!) with the reference number for the repair request? Thanks!

 

XBox and Customer support

1-They didn't tell you this 'in person', they told you this over the phone.



2-This is a support forum for people who need help. So if you are just here to vent and rant about going to another system/service then you are posting in the wrong section. You would want the General Discussion Forum. If you
have a question or would like help, other than the Level 3 Escalation, then please post it so we can see what we can recommend.



3-Be sure all of your contact information is correct. Otherwise you will not get the e-mail. Go to billing.microsoft.com and verofy you have the correct e-mail address listed.