Xbox one isn't getting past the Xbox loading screen and isnt showing the troubleshoot menu

Discus and support Xbox one isn't getting past the Xbox loading screen and isnt showing the troubleshoot menu in XBoX on Consoles to solve the problem; Is there any way to instantly go to the troubleshoot menu from the start up screen? because the trouble shoot menu came up before but I didn't remember... Discussion in 'XBoX on Consoles' started by akheechogle, Nov 30, 2019.

  1. akheechogle
    akheechogle Guest

    Xbox one isn't getting past the Xbox loading screen and isnt showing the troubleshoot menu


    Is there any way to instantly go to the troubleshoot menu from the start up screen? because the trouble shoot menu came up before but I didn't remember the error code and I think if I use the error code I might be able to fix it.

    :)
     
    akheechogle, Nov 30, 2019
    #1
  2. Wishcatcher Win User

    Xbox one isn't getting past the Xbox loading screen and isnt showing the troubleshoot menu

  3. BrandyGingerich Win User

    Installed latest update, cannot use XBOX anymore! error 397D-397F-2680-0F00-C000-0034

    I have tried all the options at that link you sent now what? I can not get past the xbox load up screen is there a way to reset the xbox without getting to the menu?
  4. Jesse E' Win User

    Xbox Troubleshoot Menu Not Showing

    Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    It appears to be hardware issue with the console and it will need to be looked at by a professional. You can take a look at this link for repair options available to you https://support.xbox.com/en-US/help/hardware-ne....

    Hope this helps.
  5. Gerardo CG Win User

    Can't get Xbox One s to load into troubleshoot menu

    Hi there DeathDragon85, my name is Gerardo, and I'm an Xbox player, just like you. I'll be happy to assist you with any questions or concerns you may have.

    I'm sorry to read you're experiencing this issue with your Xbox One S console.

    Are you sure you're performing the procedure correctly to access the troubleshooter screen on your Xbox console? Just in case, make sure you're doing it exactly as follows:

    1. Ensure that there is no game disc present in the console. If there is, please remove it before proceeding further.

    2. Turn off the Xbox and unplug the power cord for 30 seconds to make sure the console is completely turned off. Then plug it back in, but do not turn it on yet.

    3. Press and hold the Pair and Eject buttons on the console, and then press the power button on the console once while continuing to hold the Pair and Eject buttons.

    4. Keep holding the Pair and Eject buttons for 10 to 15 seconds until you hear the console's power-on tone again, at which point you can release the buttons.

    5. The console should power on and display the Xbox startup troubleshooter on the screen.

    If you still can't access the console troubleshooter even after several attempts, it will be necessary for you to send your console to a trusted technician in your local area for a proper inspection and repair.

    It's important to note that Xbox no longer officially repairs Xbox One consoles and only provides repair services for Xbox Series X|S consoles, as you can confirm on the following link under the "Out-of-warranty service costs" dropdown:

    https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

    As you can see, only Xbox Series X|S consoles are listed there, not Xbox One consoles.

    Please keep in mind that in this public forum, we are just fellow players like you, trying to help other players with our best intentions.

    I appreciate your understanding and if you have further questions please let me know.

    Kind regards,
    Gerardo.
  6. ElectroFlying Win User

    Cant play a game

    Had this issue just last week on the 360. Not a single one of my over 30 + games would load past the menu screen.
Thema:

Xbox one isn't getting past the Xbox loading screen and isnt showing the troubleshoot menu

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