Xbox one is turning on but not working

Amyassassin777 · Aug 19, 2019

I have been having issues with xbox one where it will turn on and make the initial startup noise, but there is nothing happening on screen, the xbox is also making a faint clicking noise and after a few minutes of the xbox being turned on it turns itself
off again. Have already tried a hard reset and have tested on other power supply's and hdmi cables and the outcome is the same, is there anything else that can be done?

:)

PalmettoBling

Please take a look at the steps here and see if they help. If it doesn't then that page has a link to
Microsoft Device Support page to open a support ticket to repair or replace your device. They'll provide the options you have even if it's not in warranty.

Fl0ydPinkert0n

In the Reddit Insiders wiki FAQ it specifically states that OSU cannot be used on a console enrolled in the preview program. It must be unenrolled first and this
process includes a factory reset and a update to the current General Availability release.

Hmm, I actually didn't know that, so thanks for pointing that out.

AquarrzSudnnym

In the Reddit Insiders wiki FAQ it specifically states that OSU cannot be used on a console enrolled in the preview program. It must be unenrolled first and this
process includes a factory reset and a update to the current General Availability release.

G v zauBerBerg

Hi Amyassassin77,

sorry the hear. I think the last possible solution is to
reset your Xbox One console to factory defaults using a USB flash drive.

Warning Using this method to restore your console to the factory default settings erases all accounts, apps, games, saved games, and settings. Anything not synchronized with Xbox Live will be lost. Your console syncs with Xbox Live
automatically when it’s connected with the service.

And sorry, I have heard this does not work with Alpha Preview Systems (RUMORS?? - do not know)

And if it does not work:
Check for warranty!

Hope this helps

XBF Ruben D

Hello AmyHowe1,

Thank you for posting on Xbox Forums. In regards to the Xbox not staying on, have you tried to plug the Xbox into another outlet all together along with a different Power Supply Unit? Additionally, I would also try this support article for

Resetting Xbox One Power Supply to try and resolve the issue as well. I would also recommend try other TV's as well.

If you have any other questions please feel free to reply back letting us know. Thank you again for posting on Xbox Forums.

Xbox one is turning on but not working