Xbox One is stuck on Moderate NAT despite every attempt to change it to Open

Zero Divided · Sep 11, 2015

check the IP your router is receiving from SuddenLink, then go to Google and type in "what is my IP" and see if it is the same as what your router is pulling, if not the same IP address, then SuddenLink is doing some form of NAT and getting them to give
you a public IP will most likely fix the issue.

Elohmn · Sep 16, 2015

MelloDe, bad news but it sounds like you are using a Private Network/ Hub. There is no method other then through the Admin to make adjustments. About the best Connection you can make at this time would be a single Wired Connection
from your Xbox to the Ethernet Port they provide. Even this will not guarantee an Open or Moderate NAT Setting.

Think of it this way. They are using a "Router" to provide each apartment a single Connection (which is what is giving you Moderate or Poor NAT). If you add yet another Router (yours) after this
Connection, you now have two Router Connections only making the problem worse. Your solutions are, work with their IT/ Admin, live with it as is or move somewhere else and get an ISP. It doesn't sound like there is any User End options for you at this time.

Its Batman · Oct 31, 2018

I experienced the same situation last week, and I follow this guide below and it help out.

support.xbox.com/.../network-settings

Sahnkal

Hi Mellow,

Your situation sounds difficult and as you suspect, it may be caused by your service provider. As you know, the best way is static ip and dmz in your router. My old router was the same as yours, but I can't remember if upnp was enabled too or not, so try
both ways - my current router, the Netgear R7000 with dd-wrt firmware likes upnp on. Remember, DO NOT use static in the xbox one, leave it on automatic. This will ensure your router is controlling the leasing of the xbox's ip. Switch off allwww.mann-tek.com/.../about-npt-and-bsp-threads
then Reboot Modem - Router - computer (xbox in your case). Carry out all three xbox network tests, top to bottom, then quit out of settings, then reopen and check nat status.

If following this doesn't work, it must be your isp.

There's a good piece here too. Take note of the additional ports:
www.tech-recipes.com/.../xbox-one-how-to-open-your-nat-to-connect-to-live-members-and-servers

Good luck.

Elohmn

Have you tried directly to your Modem?

Lofty Who

@ Sahnkal,

You see the "Moderate" option to bottom right of post? it's in there! You have to be quick though, you only get a VERY short time to edit posts.

MellowDeLello

Still unable to figure out the issue. Came to figure out that the ISP for my apartment complex is Suddenlink (which in the United States, North Carolina specifically, sucks). I went as so far to call the apartment clubhouse and ask if I would be allowed
to purchase an outside internet provider, but it turns out they have a contract with Suddenlink, therefore I'm stuck with them. I called Suddenlink myself to try and troubleshoot, they told me to call the apartment clubhouse and put in a work order for an
IT that works with my apartment complex to call me. Two days later, no call, I put in ANOTHER work order, finally got a call, missed it, and left a voicemail for the IT only to not receive anything back from him. This is pretty ridiculous, I've looked up all
methods of port forwarding, tried every trick I can to keep an open NAT, but nothing. All I want to do is be able to join an Xbox Live party and be able to communicate with people while gaming.

kingvas78

Settings>Network>Test multiplayer connection.... After it has completed the connection test hold BOTH triggers at the same time. See what happens.

-

Also, what I did was Settings>Power & Start up>Restart now.

-

There are actually helpful video's on YouTube to help with this problem. Mine was doing the same, now it is Open!

Xbox One is stuck on Moderate NAT despite every attempt to change it to Open