Xbox one is stuck at 640×480 resolution.

NoApologies1988 · May 22, 2021

Same as the subject, been going on for about a month sometimes it will fix itself but it's been like this for a week now, I've tried multiple HDMI cords.

:)

XBF Meryem R

Hello, please try the troubleshooting steps on this link now How to reset your Xbox console to factory defaults | Xbox Support.

If the issue persists please try the following steps on this link Advanced video settings for Xbox consoles | Xbox Support.

If you try everything and nothing resolves your issue, you may need to create a n order for your device here:

Getting your Xbox device serviced | Xbox Support

KGC _363

It will not work on any other resolution besides the lowest one (640 x 480)

Francia J.

Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regards to your concern.

If I may ask, how can I help you in regards to your resolution?

Sk1tZo JuGGaLo

Im going to assume you are referring to the resolution being displayed by your console on your screen (obv😉) and you would like to change it to a higher resolution.

Firstly: Is this the native resolution of the screen being used, and is it the highest capability of said screen?

Secondly: To change the setting on your console simply follow the steps outlined in the link provided below. Hope this helped with your issue.

https://support.xbox.com/en-US/help/hardware-network/display-sound/change-tv-display-resolution

Nursemorph

Given you have tried multiple monitors and cables, then it does point to your console likely being at fault. The 640x480 is like a default display when there are issues....my Series X used to periodically display this on start-up as, for some reason, it would not detect the 4k side of my TV....luckily it always resolved by unplugging the HDMI lead and plugging it back in again.

Xbox one is stuck at 640×480 resolution.