Xbox One is running slow

Hello there @ElliotHollis, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox:

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I also highly recommend checking the link below for further assistance:

Troubleshoot game issues on Xbox | Xbox Support

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

this didn’t work so i’m not sure what to do other than completely reset my xbox. but i’m not sure if it will work or be a complete waste of time.

Same here man, mine started at about 1ish? I cant remember what time but I start up the xbox, goes to xbox green screen for about 5-10 min then goes to a grey or black screen for about the same time then Gradually loads in all of my apps, I then try clicking
on a game and it freezes or Starts to load in but stops and a notification pops up that says “sorry this game took too long to load”

I just wanna enjoy me some quarantine. I thought I was the only one with slow dashboards and freezing. HELP US PLEASE

A couple of things to check.

Inspect the ventilation holes for dust accmulation and clean them if required.

If you use Instant on power mode it doesn't hurt to fully shut down the console every now and then and remove the power cord for a few minutes. This will reset the power supply.

If you're using a power board, try connecting the console to a separate wall socket by itself.

Reset power supply solution has steps that may assist.

All of these are helpful tips, thank you very much!

Nik

Hey everyone! Hope you are all safe and healthy in these troubling times.

As of today, April 5th, 2020, my Xbox dashboards speeds are working RIDICULOUSLY slow. I am unable to move even a space over my dashboard before my whole system crashes/stalls to a halt. I have tried EVERY fix on the internet possible (yes, I have hard reset
so please don't tell me to do that, and cleared the MAC address, and reset my blue ray whatever, etc. etc.); to no avail.

Have any Xbox One users been experiencing this issue!? It is extremely frustrating. If you're a Microsoft employee reading this, please help a loyal customer out!

All the best,

Nik

I have had no prior issues with my Xbox at all. It is a 2013 model that has been running beautifully for 7 years, and I am praying it will hold out until the Series X. No money to buy a new one currently since I'm out of work due to the COVID-19 outbreak.