Xbox One is power off suddenly During gaming

If you have "god ventilation", and it's turning off on Sunday (traditionally acknowledged as the Sabbath), then perhaps your console is only resting?

Of course I jest (very badly), but it obviously sounds like the power brick is the problem. How old is your console? If you can't replace the power brick without replacing your console, then maybe you should buy a new one? But forget power bricks... the
One S (and X) have internal PSUs

Ive been having the same problem for a bout a week now. My connection is good during the game but then I suddenly get kicked off. Xbox Support said it may be a problem with the Power-Brick but im not entirely sure that's the problem...

Hi Jasmine,

Thank you everybody to continue to answer, it is very nice from your side.

Anyway, to keep you updated, now I uninstalled the game and I gave it back to the store since I had an insurance on the game (thanks also to GameStop). Within this Wednesday I should receive a new copy and I will try to install it again.

If it doesn't work I will uninstall also the previous game.

Just for information now I installed Assassin's Creed IV Black Flag and everything is going fine.

I will keep you updated.

Greetings

Hi Mattia,

Thanks for reaching out and keeping us updated! We understand this can be confusing. We want to try our best to assist so thanks for all the information. So, when loading Resident Evil Origins Collection from a disc, during certain cutscenes the console
will completely shut off? The console does not overheat and the cable is fine.

I do think it could be a corrupt file. It would be best to
uninstall the Resident Evil Game and reinstall it. Another option is to also uninstall the last game that was installed before Resident Evil.

Let us know the results. I hope this helps

Hi everybody,

I tried to delete the permanent archive, since I don't have problems of overheating and the alimentation cable is in the same comfortable position since one year.

Problem not solved.

I made also the soft factory reset, also in this way the problem is not solved.

To give as much information as possible I can also say that the game block always with the same video sequence, the audio goes further for little second then I heard a noise like "bzzzzzz". After that the console switchs off.

If I jump the video sequence the problem reappears with the next.

Now imI trying to install the complete CD, also Resident Evil 1. Mybe it can help.

If someone has any idea please let me know.

Many thanks

Greetings