Xbox One is in Processing. What exactly does that mean?

hockeymanKTD18 · Oct 15, 2015

Hello all Xbox fans and gamers, I have a few general questions regarding exactly how the Xbox Repair program works. I sent mt console down to Texas and it was delievered Friday October 9th, 2015. It says the service order is processing my order. What does
that mean? I also received an email from Xbox Support with a tracking number. I entered the tracking number on FedEx.com and it says a label has been created and the expected delivery date is Tuesday October 20th, 2015. Although it also says that it has not
been shipped yet. So here are my questions: 1. If the Service Center is processing my order, what does that exactly mean? 2. My Xbox that I shipped down for service has no power, does Microsoft typically repair the console I sent down or replace it? 3. If
my order is being processed is there a good possibility I will receive my new or repaired console by November 6th, 2015? 4. Before they send my new/repaired console is there anything I should have done to it? Inspection of some sort? Any responses will help!
Thanks!

:)

BaldyLocks34 · Oct 15, 2015

Kinect questions

Thanks!!

I appreciate the response.

So. follow up question, What (if any) will the difference be or what exactly does the processing bump does?

oOoHYST3RIAoOo · Oct 15, 2015

xbox one repair question.

So i have sent my xbox one in for repair from a broken disc drive and went to check on the status of my repair and it says Service center is processing my repair. What exactly does this mean. its said it for a day or so. I understand it'll take time for
repair, but i was just curious as to what that means specifically. Any help would be appreciated, thanks

DENAz666 · Oct 15, 2015

Hey mate,

1. It means exactly that, that they are processing your service request. In other words, its in the process of being looked into. At which point they'll either replace it, or repair it.

2. Its a case by case kind of deal. If they can repair it, they will, however sometimes thats not possible in which case they will replace it.

3. Definiately, especially if they have said the expected delivery date is October 20th

4. Nope Just test it out when you get it back, make sure its all working as it should be, and away you go

Good luck!

Denaz

DENAz666

Hey mate,

1. It means exactly that, that they are processing your service request. In other words, its in the process of being looked into. At which point they'll either replace it, or repair it.

2. Its a case by case kind of deal. If they can repair it, they will, however sometimes thats not possible in which case they will replace it.

3. Definiately, especially if they have said the expected delivery date is October 20th

4. Nope

Just test it out when you get it back, make sure its all working as it should be, and away you go

Good luck!

Denaz

LegoNinja187

As others have said, more information will be helpful to us for helping, just don't mention any personal details.

Also you can contact USPS for help filling out the form.

Half Fish Half

Is this in reference to an Xbox related service shipment? Can you please provide more details?

XBF Jasmine Z

Hi Marionette,

Thanks for reaching out to us here on the Forums!

That message is asking you to write down your address that you set up for your repair order. You will put down your first and last name in the boxes it required the information. Then fill out your home/billing address that was set up for the repair case.

If you would like, you can also call ahead of time and visit their location to just pick up the package.

I hope this information helps

ItsmarionetteXx

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Xbox One is in Processing. What exactly does that mean?