Xbox One is a lemon

I have a brand new (5 or so day old Xbox one). The controller keeps disconnecting and connecting. I went through all the steps I can find online to address up the issue, and all the steps that Microsoft support can provide. This system should be
functioning properly when I purchased it, yet, after spending $700 plus on all games , xbox live, and the console itself I am unwilling to spend another cent on something that should have been functioning when I purchased it. It is unacceptable to me to
have to pay another 20 dollars to send my controller into Microsoft for Microsoft to address a problem that should have been caught in testing/quality control.

On top of the 20 dollar charge, I would also have to wait up to 20 Business days for Microsoft to send me a new controller and/or repair the defective one. I was told by a Microsoft supervisor that I can pay the 20 dollars to send this in, or I can go buy
a new controller for 60 dollars. Those are my only two options. Thanks for all the "support" Microsoft.

:)

 

One x is a lemon

You may want to continue to work with the Twitter team if that conversation is already underway, but if you like we are happy to look into the issue as well.

If you would like us to check it out be sure to post answers to the questions we posted.

 

One x is a lemon

I recently upgraded to a One X and i've had nothing but problems ever since, from signing me out to games not syncing or not loading or telling my data is corrupt then 1 minute later no problem to black screens while loading games,
party chat fails, games crash to dashboard ect ect ect, this this is the worst investment of my entire life and i have wasted a lot of money in the past but this expensive hunk of junk really frustrates me. brand new less than a month old and i'm ready to
break it. thanks for selling me 17 headaches every time i turn it on.

 

If your console is only a few days old then the controller would be covered under the 90 day warranty for accessories. This means that you should not have to pay to have it repaired.

However, if the console is only a few days old and it is not working properly then I would recommend returning it to the store for an exchange. Before you do that though I would also recommend getting a USB 3.0 compatible external hard drive to store your
games on so you don't need to redownload them to the console when you get the new one. You can have an external drive ranging in size from 256GB - 16TB.

 

Both answers would work here

 

I would try reloading using a large drive as suggested