Xbox One (Insider) Freezing, Sign-In and App Launch Bugs

SpetznazPotato · Jul 7, 2017

Just a quick note I AM in the insider program so this could be a bug in there.

I am having immense trouble to sign in, everything takes to long to start. From Sign-In takes too long to start to Microsoft Account to Cortana. This is an example of a typical start up, yes I have tried all the restarts by holding the power for Button down
or unplugging the cord to the big power box ect. As I was saying, this is a typical start up for the past hour. I load up and press left I go to guide. A few minutes later I go up and a few minutes after I go to the right and have it completely freeze then
the screen goes black.

As of writing I have signed in but nothing will launch.

I tried taking out my whole internet but when I tried to go into GTA I'm stuck on a blue screen.

:)

blueamcat · Jul 7, 2017

Script problems on internet explorer

Are you in the Xbox Insider program? If so, please report the bugs within the Xbox Insider app and also here: Xbox Insiders

WPAK · Jul 7, 2017

How do you get in MCC Insider

In addition to what Echo4Ent has said.

As far as I know the MCC Insider is now open for all how signed up and are a member of the Xbox Insider Program on Xbox One.

You will need to download the Xbox Insider app on the Xbox One and check if you can sign up for it via the app too.

CarstenE · Jul 7, 2017

Hey SpetznazPotato,

If you can navigate through the Dash try to Reset the Console on there, as explained here: Reset Xbox One Console to Factory Defaults
, select the option to "Keep your Games and apps".

If you can reach that and selected the option and the Dashboard goes just back to the previous screen, turn off the Xbox by holding the Xbox Button until it shuts off, unplug it for 2 mins from Power. replug and restart. It should start the Reset after that
then.

If you cant navigate the Dash and get to that point do the following:

- Power off your console

- Unplug the power cord to ensure that the console is completely powered off.

- Wait 30 seconds, then plug the power cord back in.

- Press and hold the BIND button (Xbox One: located on the left side of the console, Xbox One S: located on the front below the power button) and the EJECT button (located on the front of the console), and then press the Xbox button on the console.

- Continue holding the BIND and EJECT buttons for 10-15 seconds. Listen for two “power-up” tones a couple of seconds apart. You can release the BIND and EJECT buttons after the second power-up tone.

- The console should power up and take you directly to the Xbox Startup Troubleshooter.

- On the Troubleshooter select "Reset" and when asked select the option to "Keep your Games and Apps".

In both cases make sure you know your Email / Password combination of your Account before you do the Reset.

In most cases the Reset corrects issues like that.

Let us know if that helped or if you need additional help.

- lg 2Bad4You

Daft Badger · Nov 1, 2018

If that solution doesn't work the Insider forums are
here

Daft Badger

If that solution doesn't work the Insider forums are
here

CarstenE

Hey SpetznazPotato,

If you can navigate through the Dash try to Reset the Console on there, as explained here: http://support.xbox.com/xbox-one/console/reset-console-to-factory-defaults
, select the option to "Keep your Games and apps".

If you can reach that and selected the option and the Dashboard goes just back to the previous screen, turn off the Xbox by holding the Xbox Button until it shuts off, unplug it for 2 mins from Power. replug and restart. It should start the Reset after that
then.

If you cant navigate the Dash and get to that point do the following:

- Power off your console

- Unplug the power cord to ensure that the console is completely powered off.

- Wait 30 seconds, then plug the power cord back in.

- Press and hold the BIND button (Xbox One: located on the left side of the console, Xbox One S: located on the front below the power button) and the EJECT button (located on the front of the console), and then press the Xbox button on the console.

- Continue holding the BIND and EJECT buttons for 10-15 seconds. Listen for two “power-up” tones a couple of seconds apart. You can release the BIND and EJECT buttons after the second power-up tone.

- The console should power up and take you directly to the Xbox Startup Troubleshooter.

- On the Troubleshooter select "Reset" and when asked select the option to "Keep your Games and Apps".

In both cases make sure you know your Email / Password combination of your Account before you do the Reset.

In most cases the Reset corrects issues like that.

Let us know if that helped or if you need additional help.

- lg 2Bad4You

StuartATrueRed

It is a known bug, the xbox insiders are currently testing the fix. The best way to stop it happening is to quit the app or game first, then launch the next thing you want to start.

PalmettoBling

Can you provide a bit more information on what happens when you loose keyboard and mouse input? Is it in the middle of a match? Is it upon launch, where keyboard and mouse response isn't happening? When it's not working in game, is it still responding
at the system level for navigation?

The answer to those questions can help us decide what troubleshooting steps might be best to take next.

I would also recommend you download, if you have not already, the Xbox Insiders app. You don't need to be in a Insider Preview Ring, but if you sign up, you will have the option to provide feedback via the app and that will get the Xbox system devs information
at the system level a view into what might be happening if it's a bug.
Details on how to submit a bug report through the insider hub can be found here.

ONEEYEDKILLAh

Seems like you are most certainly into the program, it shows you are in the alpha in that screenshot. It should be showing up in your Xbox Insider App. Are you launching the app on your windows 10 pc? Does it indicate that you are signed into the same gamertag
in the insider app?

Xbox One (Insider) Freezing, Sign-In and App Launch Bugs