xbox one in US box but is a region 2 system

Discus and support xbox one in US box but is a region 2 system in XBoX on Consoles to solve the problem; please help! what is my next step. I have a xbox one I purchased bace in 12/20/13. I just went to play a dvd for the first time and it says sorry this... Discussion in 'XBoX on Consoles' started by SpeidySloth, Jan 9, 2016.

  1. SpeidySloth
    SpeidySloth Guest

    xbox one in US box but is a region 2 system


    please help! what is my next step. I have a xbox one I purchased bace in 12/20/13. I just went to play a dvd for the first time and it says sorry this is a region 1(usa) disc and cant be played on a region 2(united kingdom) system. I have talked to gamestop
    where I bought it and Microsoft about this issue. I have receipt and box. SN# matches system, receipt and box label. The box label with barcode and Serial number also has it as EN/es US hdwr and under that for disturbution in en/es US. I talked with supervisor
    at Microsoft since gamestop was not in error. This is obviously a quality control issue from Microsoft. They say since past warranty, I can send in for exchange for 138.00. I paid 499.99 for it brand new from a gamestop in terre haute IN, besides its not a
    warranty issue. My xbox one system works perfectly. plays games fine. It just wont play dvds I would buy in USA where I live. This from a multi-billion dollar company. The supervisor said she was unable to do anything not even wave the exchange fee and if
    I exchange and pay more for the refurbished system, that should already be compatible in the US, that only it only has 90 day warranty. If anyone knows who else I can contact email me [Mod Removed]
    I understand its been two years, but I have never used dvd till 5 days ago. Its Wrong for a company like Microsoft not to make this right!

    :)
     
    SpeidySloth, Jan 9, 2016
    #1
  2. DigitalAssassin
    DigitalAssassin Guest
    Xbox one Games Region Locked

    Hey there, physical copies are region free, but digital purchases are a little bit different as you will still be able to play purchased games, but not re-download them from different regions.

    Full information on the digital purchases here:
    http://support.xbox.com/en-US/xbox-one/system/locale-faq
     
    DigitalAssassin, Jan 9, 2016
    #2
  3. Spazpol
    Spazpol Guest
    US store games work on AU console

    For xbox one, yes. The consoles can play all region titles. For the xbox 360, no. The 360 was region specific so PAL consoles could not play NTSC content, and APJ region boxes could not play US content and vise versa. Mind you for digital purchases in
    region payment is required many times, so you would have to have a US billing / payment ability to purchase content. But if you were to buy content in the US and move to AU, yes the content would work on the other regions console if we are discussing an Xbox
    One console.
     
    Spazpol, Jan 9, 2016
    #3
  4. gds1972
    gds1972 Guest

    xbox one in US box but is a region 2 system

    It may be possible that when you first set the console up the incorrect region was set on the console.

    Please try the instructions below to check and and if required and hopefully be able to change the region set in the console.

    1. On your console, sign in using your Xbox Live-enabled gamertag.

    2. Go to Settings.

    3. Select System.

    4. Select Language & location.

    5. Select your new location from the list and then select Restart now

    support.xbox.com/.../change-xbox-live-country-region
     
    gds1972, Jan 9, 2016
    #4
  5. SpeidySloth
    SpeidySloth Guest
    yes all is correct on system in profile and in billing. name address usa
     
    SpeidySloth, Jan 9, 2016
    #5
  6. gds1972
    gds1972 Guest
    Then I think you should contact the retailer you purchased the console from and try to get them to change it for you.
     
    gds1972, Oct 31, 2018
    #6
  7. gds1972 Win User

    xbox one in US box but is a region 2 system

    It may be possible that when you first set the console up the incorrect region was set on the console.

    Please try the instructions below to check and and if required and hopefully be able to change the region set in the console.

    1. On your console, sign in using your Xbox Live-enabled gamertag.

    2. Go to Settings.

    3. Select System.

    4. Select Language & location.

    5. Select your new location from the list and then select Restart now

    support.xbox.com/.../change-xbox-live-country-region
  8. gds1972 Win User

    xbox one in US box but is a region 2 system

    Then I think you should contact the retailer you purchased the console from and try to get them to change it for you.
  9. SpeidySloth Win User

    xbox one in US box but is a region 2 system

    yes all is correct on system in profile and in billing. name address usa
  10. Bigbob48 Win User

    won't play DVD

    Region code is 2 and they are PAL there seem to be a lot of problems with play back on the X Box one s
  11. Edoardo Camerotto Win User

    My singapore xbox plays PAL game. I bought another PAL game and it won't play saying region code is incompatible with console. Please help!

    Where did you buy your console? Another way is to try to play a game with NTSC-U region and if it works that is your region.

    NTSC-U/C constitutes domestic U.S. and Canadian systems

    NTSC-J are domestic Asian systems, like Korea and Japan

    PAL implies domestic European or Australian systems

    Also, remember that some games are REGION FREE, which means that you can play them using every console's region.

    Just be sure of what region is your Xbox 360 by checking it on its box.
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xbox one in US box but is a region 2 system

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