Xbox one home screen not working properly

See if this clears it up...

go into settings and accounts and remove all the profiles , (make sure you have the email and password to get them back ) after you remove the profiles , shut the xbox down by holding the xbox logo on the console for 8 seconds till it powers down , while
it is off , unplug your modem and router for 30 seconds to clear them also , plug the modem and router back up and when they are online , turn the xbox back on , when it is all the way up . re add your main profile ...it may sit there and sync a little while
but all SHOULD be good afterwards ...

Hi dannybantan,

Sorry to hear about the issue with your new console. You might want to try configuring your console for Energy-saving mode to resolve your issue. You can do this either by unplugging the power supply from the outlet and waiting a few minutes - or - setting
the option in the Power and startup menu. If you want to do it via the menu:

• Go to the main menu and select Settings->Power and startup
• Select Energy-saving option (the other option is Instant-on)
• Turn off the console (you can do this in this menu or hold down the controller Home button)
  
• Turn the console back on
• At this point, you should get the green Xbox One screen

When you get to the Home screen, give your apps and games a try. Please let us know if this doesn't resolve your problem.

BTW, here is a link to the Power and startup help page:
http://support.xbox.com/en-US/xbox-one/system/change-power-settings

Cheers!

Hi GoldPoint5, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

First, let's try a simple fix, please, power cycle the console to clear its cache data and try again.

To do it, follow these steps:

Turn off your console by pressing the Xbox button on the front of the console for about 10 seconds, until it shuts down completely.

Unplug the console's power cable. Wait 60 seconds.

Important Be sure to wait at least 60 seconds. This step resets the power supply.

Plug the console power cable back in.

Press the Xbox button on your console to turn it on.

Let me know if it works!

Source:

https://support.xbox.com/help/hardware-network/power/restart-or-power-cycle-console

Hello,

I recently updated my xbox one console. After the update, one of my games, which was working properly before the update, has stopped working. I insert the disc, the game screen logs in but I'm led to the home screen after a few seconds. I was directed yesterday
by the xbox ambassador to reset my console. I acted accordingly and the game played! However, when I turned on my console today to play the game, the same problem occurred. Please help.

When is the last time you performed a hard reset?