Xbox One help needed

XGN Code Crazy · Nov 25, 2016

I just got a refurbished Xbox one, and it was going good until now. I'm convinced it's the controller, but I'm here to see if that's true. Pretty much my issue is, that my headset will cut in and out. Before anyone says "it's the headset" I know it's not,
because I have a pair of ear buds that work some times and not others, just like my headset. I'm not sure how well I can word this, but I'll try. When you're on the dashboard, and you go to the side options by pressing left on the d-pad, and go all the way
down to the gear for "settings." Well there's supposed to be a few sliders that can adjust some voice/game volumes. Well, they disappear. They ONLY disappear whenever my mic isn't working. I'm not sure what I can do to fix this. Would I have to replace my
controller?

:)

PhDPeddler · Nov 25, 2016

XBOX ONE: HELP DESPERATELY NEEDED!

Hello DNS,

In the link below it will tell you how to remove the account from a family. I think this will help with your issue. If not, please post back. Thanks and game on.

Link:
http://forums.xbox.com/xbox_forums/xbox_support/xbox_one_support/f/4268/t/1622806.aspx

KindGryphon · Nov 25, 2016

xbox one enforcement help needed

The only way to reach the enforcement team is by submitting for a case review (if eligible) using the steps described here:

Xbox Enforcement | How Do I

gds1972 · Nov 25, 2016

Hi

Firstly when your headset is plugged just try wiggling it near where you plug it into the controller to see if it cuts out, if it does cut out try plugging the headset in and out a few times just in case there may be may be dust or something affecting the
connection.

Other than that it does sound like it may possibly be a controller issue but the best way to confirm this would be if you have access to a second controller such as a friends one that you could try to see if you still get the same occuring.

gds1972

Hi

Firstly when your headset is plugged just try wiggling it near where you plug it into the controller to see if it cuts out, if it does cut out try plugging the headset in and out a few times just in case there may be may be dust or something affecting the
connection.

Other than that it does sound like it may possibly be a controller issue but the best way to confirm this would be if you have access to a second controller such as a friends one that you could try to see if you still get the same occuring.

HAZMAT RADIO

"plus the console has been opened"

- It's the first thing the repair center is going to check. If they have any reason to believe it's been tampered it will be void of any repair options. They won't touch it

You can try a power cycle, unplug the Xbox and let it sit for 5 minutes.

Make sure nothing else is plugged into the usb ports and try and turn it back on after the 5 minutes making sure it's plugged directly into a wall outlet and not a power strip.

HAZMAT RADIO

thats why i havnt gone down the repair route but it just seems odd to me as it only **** up after the update ive spoke to acouple people who had the same issue but they sent theirs to microsoft for repairs 2 of those 3 was sent back a diffrent console lol.
i did try a power reset will try it again its my second xbox to brake the first dont even power

You can try a manual update through this process here -
https://support.xbox.com/en-US/xbox-one/console/system-updates-solution

You'll need a PC and a 4GB usb thumbdrive

DishierBeatle46

"plus the console has been opened"

- It's the first thing the repair center is going to check. If they have any reason to believe it's been tampered it will be void of any repair options. They won't touch it

You can try a power cycle, unplug the Xbox and let it sit for 5 minutes.

Make sure nothing else is plugged into the usb ports and try and turn it back on after the 5 minutes making sure it's plugged directly into a wall outlet and not a power strip.

thats why i havnt gone down the repair route but it just seems odd to me as it only **** up after the update ive spoke to acouple people who had the same issue but they sent theirs to microsoft for repairs 2 of those 3 was sent back a diffrent console lol.
i did try a power reset will try it again its my second xbox to brake the first dont even power

brandiesel1

I played the trial for an hour. It was interesting, but I wasn't sure what the point of the game was.

Xbox One help needed