Xbox One headset problems

Hey there Michael,

Sorry to hear that your son is running into problems with the headset. Is he attempting to use the same headset at both locations or is it different console, controller, and headset?

If he is using the same controller or same headset at both places then it is possible that the device itself could be the problem.

Take a look at the following support articles for helpful troubleshooting steps.

• 
  
  -Xbox One Chat Headset troubleshooting
  
  
  -Set up and troubleshoot your Xbox One Stereo Headset
  

Give it a try and let us know of any changes.

Hey there MJ!

Sorry to hear that you guys are experiencing difficulty.

It could be a couple of things, depending on the brand of headset. Generally, the steps outlined in

Xbox One Chat Headset troubleshooting would help with resolving most headset problems, so I would try those out if you haven't already.

Also, if it's some third party headset, it might help to get a Xbox One Headset Adapter, as it was designed to help with compatibility problems of any sort.

Hope this information was helpful.

Thanks for reading!

Hi Nicholas,

If the headset is not working here are a few things to try:

Xbox One Chat Headset troubleshooting

Also, what type of headset is it? Do any other controllers work with the headset? Are other people able to hear or is it a problem with both hearing and speaking using the headset?

You get the new headset with the Xbox one, so not problems!

Just bought a brand new titanfall edition controller and had the same problem. The controller refused to update with the xbox stereo headset hooked up. Looks like it's the headset/adapter that is the problem. I'm going to return the headset and try a different
one.