Xbox one headset problem help!!

Hey there MJ!

Sorry to hear that you guys are experiencing difficulty.

It could be a couple of things, depending on the brand of headset. Generally, the steps outlined in

Xbox One Chat Headset troubleshooting would help with resolving most headset problems, so I would try those out if you haven't already.

Also, if it's some third party headset, it might help to get a Xbox One Headset Adapter, as it was designed to help with compatibility problems of any sort.

Hope this information was helpful.

Thanks for reading!

Hey, seachade!

I am sorry to here that your headset is not working correctly for you. Try to perform these other steps

http://support.xbox.com/en-US/xbox-one/accessories/wired-headset-help#a60bf73f508940e4a7b6ec18007bf5e4 in the effort to fix your problem! If the problem continues, you may need to replace the headset with a different one.

Hey there Michael,

Sorry to hear that your son is running into problems with the headset. Is he attempting to use the same headset at both locations or is it different console, controller, and headset?

If he is using the same controller or same headset at both places then it is possible that the device itself could be the problem.

Take a look at the following support articles for helpful troubleshooting steps.

• 
  
  -Xbox One Chat Headset troubleshooting
  
  
  -Set up and troubleshoot your Xbox One Stereo Headset
  

Give it a try and let us know of any changes.

Hey there TheHaloRobot,

Sorry to hear about the headset problem, have you tried this guide for troubleshooting yet?
Xbox One Chat Headset Troubleshooting Sometimes it can help with the issue. Which headset are you using with the console as well?

Hi amandabeatson,

sorry to hear. Because of different XBOX One Controller there are also different problems could occur. Best maybe first check this:

Xbox One Chat Headset Troubleshooting and Set
up and troubleshoot your Xbox One Stereo Headset

Hope this helps