Xbox One headset not working correctly ?

pro190 · Nov 30, 2014

I have two controllers one controller stopped working with headset now the 2nd controller stopped working with both head sets. they can hear me but I cannot hear them.

:)

TWIZT3DxProdigy · Nov 30, 2014

Xbox One headset not working correctly ?

Everything is working great accept one thing

The Headset that came with my console is not working correctly.

When I use the party function or multiplayer on any game the mic is always on and has a slight static echo in the background.

However, it is completely quiet where I am, the only way to stop it is the mute button. I have try'd unplugging and reconnecting the Mic, using a different controller turning the console off and on, and making sure there are no visual defects with the wires
that I can see and nothing is in the ports etc.

any ideas?

SuperDan9001 · Nov 30, 2014

Headset not working correctly.

Hmm weird, sounds like there could be a fault with the controller. Do you get the same results in a different controller?

Mister Urkel

Hey TWIZT3DxProdigy,

Sorry to hear about the controller issues you are having. Try this controller
troubleshooting link that can possibly help you out.

Reach back and let us know what you find.

Scrtch

Do you have anything plugged into the USB ports? Is the controller plugged in or wireless?

SuperDan9001

Hmm weird, sounds like there could be a fault with the controller. Do you get the same results in a different controller?

XBF Esteban R

Hello Rockridge007!

So yeah, if it is localized to one controller, then more than likely the controller needs to be replaced.

You can go to
https://support.microsoft.com/devices to create a repair for your controller if you'd like.

Let us know if that helps with your issue

Thanks

Vision Verrify

Hey there,

To test where the problem occur, we need to do a test.

Can you test your controller AND headset by a friend's Xbox?

If you have wired, please plug the controller into his Xbox and if you are wireless, please sync your controller with his Xbox.

If it works correctly there, your Xbox is the guilty one and if it still doesn't work there, your controller or Headset is not working properly.

Can you then try to insert YOUR Headset into HIS Controller if it works correctly by then?

Hope to hear from you soon.

Xbox One headset not working correctly ?