Xbox One headset issue

sozkilla · Jan 14, 2014

This is very frustrating. At first I thought it was the headset or controller it self so I change batteries , still nothing. Unplug the system , still nothing. Mess with network settings still nothing. I can chat with the Kinect fine, but I put the headset
one and talk and people hear me for one second in the party then nothing. I can hear everyone fine but they can't hear me. I saw a video on YouTube launching the game first then turning party chat on then inviting people and it worked for him. So I try that
and it works when no one is in the party (green light glows when I talk) once someone joins the party it stops working. Any solutions

:)

vtrmart · Jan 14, 2014

Headset mod for turtle beach, astro , triton etc

this is a good reference

Infographic: Xbox One Headset Solutions | infogr.amClick to expand...
Click to expand...

Thanks for that pal- will go through it and see what I can do to sort the issue.

onyxishere · Jan 14, 2014

Headset Issue ( Xbox One )

Ok, try holding the power button on the console for 10 seconds until it shuts down. See if that fixes it.

About500Rabbits · Jan 14, 2014

I had the same problem... Have you tried ( I know it sounds stupid) just jiggling the pad a little? Worked for me... Could also be that he has his party chat set to mute all which is easily done.

SwampDawgg · Jan 19, 2014

Also, check to ensure that the mute all feature is not active when you lauch a party lobby.

Orzlar-BB941406-F404-46B4-881B-46BBD93BA0ED · Jan 29, 2014

Might be a little late, but also make sure that the kinect can see your controller, and is recognizing you as your profile.

To do this from the home page, press the start button (left of the X key) and go down to settings, then go to kinect, if the kinect see's you and has your profile pic above your head, show the kinect you have the controller in your hand, and press the mute
button on the mic while pointing it at the kinect as some sort of remote.

I know it can be frustrating that the kinect has to see you and your remote with the mic plugged in for it to work, but its just one of those features that are built in to enable better use of the xbox one in a large setting.

Im Damocles · Oct 31, 2018

If that happens goto your gamer picture on the top left corner on the home screen and resighn in.

XBF Crystal P

Hi there Elise,

Thanks for reaching out. I'm sorry to hear about the issue with the headset and the mute icon on the home screen on the Xbox.

I recommend to take a look at the following articles:

If the issue persists, try the Microsoft Headset Adapter to help make the 3rd party headset compatible with the Xbox One. Currently our team is working on a fix to help align 3rd party headsets.

Hope this helps.

XBF Crystal P

Hey there Reaper RUN,

Thanks for reaching out. I understand there is an issue with connecting a headset to the Xbox One Controller.
I recommend taking a look at the following troubleshooting articles:

If the problem persists:

Try using a Headset Adapter for compatibility issues.

Try this out and let us know the results.

Shaneblack82

Third party companies produce headsets for Xbox one if the headset is a third party product you would have to contact that company for warranty issues. Only if the headset is an actual xbox produced item would it be an xbox issue.

XBF Crystal P

Hey there Nando,

Thanks for the update with the issue with the headset on the Xbox One Controller.
I recommend taking a look at the following troubleshooting articles:

If the problem persists:

Try your Headset with another device, such as a laptop, to see if the headset is working.
Try using a Headset Adapter for compatibility issues.
Try your Headset on another controller, if you can. If the headset works on the second controller, try
updating the first controlleragain.

Try this out and let us know the results.

XBF Leo G

Hello Yousef,

Thank you for keeping us updated. Which headset are you using? The
Xbox One Chat Headset Troubleshooting article can assist with any headset issues. We recommend utilizing this article to resolve the issues.

Xbox One headset issue