Xbox One Headset Interface Problems

ZigzagLemonHaze · May 7, 2017

When I purchased our Xbox One S a few months ago, I purchased a lower end Turtle Beach headset with it. That headset never worked, and within the first 48 hours the detachable microphone was dropping to the ground just from its own weight and with the help
of gravity. Cheap. So I purchased a rather nice headset that was advertised as being a good choice for Xbox One gaming. Not. The inline controls were only compatible with a PC via USB (but not Xbox). I worked around it for awhile with in game audio controls.
But after one of the recent Xbox One software updates ... the microphone no longer transmitted to fellow group members. So I purchased an XBOX ONE Stereo Headphone with an adapter for my controller. Guess what. I can hear everyone ... and they can't hear me.
I used all of the fix-it-yourself diagnostics and corrections that Xbox One troubleshooting offered. Nothing. So I used a little work around and used the headset to connect to Skype. Guess what. The microphone and ear speakers both worked wonderfully! I recorded
some nice little messages and the quality of my voice recordings were very good. There is no reason. Make that ... NO REASON why Xbox cannot address this issue with a good resolution via firmware/software patch or updates. As best as I can figure, this is
an issue with WAN/LAN security sets that are somehow preventing IP identification and swapping. But Xbox does not really address this very well in their fix-it-yourself recommendations. In my case, I am using a Wave Broadband wireless Gateway provided by my
Cable/Internet provider. It is not easy for me to access and fool with settings, and they refuse to try to address it. XBOX ONE FOLKS ... you are making enough money off of sales to address many problems that Playstation does not have. The fact that a XBOX
One headset does not work with a Xbox One should concern you. And asking us to work it out and fix it ourselves is not great customer support.

:)

Scrtch · May 7, 2017

Interface problems!!!

The video was removed. Were you able to get it sorted? Have you tried connecting the controller with a wire? Also make sure there isn't anything between you and the console that could cause interference with the signals.

Julss · May 7, 2017

Interface problems!!!

I can not finish setting up my xbox1 because everytime i push down on the controller it automaticly jumps up again. I have post a video of my problem on youtube.

greg_window10_installer · May 10, 2017

ZigzagLemonHaze,

I can understand your frustration with all the bad luck you have been having. And, for the record, I am not part of the Microsoft staff nor an Xbox customer support employee. But, I can say that we have 2 Xbox Ones and 1 Xbox One S, and 2 of the

Xbox One Stereo Headsets. And, both headsets work well, with and without the
Stereo Headset Adapters, on all our Xboxes.

www.xbox.com/en-US/xbox-one/accessories/headsets/stereo-headset

www.xbox.com/en-US/xbox-one/accessories/headsets/stereo-headset-adapter

SA

greg_window10_instal

ZigzagLemonHaze,

I can understand your frustration with all the bad luck you have been having. And, for the record, I am not part of the Microsoft staff nor an Xbox customer support employee. But, I can say that we have 2 Xbox Ones and 1 Xbox One S, and 2 of the

Xbox One Stereo Headsets. And, both headsets work well, with and without the
Stereo Headset Adapters, on all our Xboxes.

www.xbox.com/en-US/xbox-one/accessories/headsets/stereo-headset

www.xbox.com/en-US/xbox-one/accessories/headsets/stereo-headset-adapter

SA

II PARALLAX II

I'm using the Turtle Beach XP 500's right now...the audio interface between the headset EQ box and the game console is via a standard fiber-optic wire...which is pretty standard interface on most multimedia devices....and my chat on XBL is via a bluetooth
interface ...so I"m completely wireless.....if the new consoles are going to run with HDMI interface for TV's which is a standard medium....it's my hope the the coming consoles will still use the fiber-optic audio interface keeping the door open for after
market headsets and such...my TB's will work on my XBOX, but they'll also work on my PS3 and my PC...about 3 years ago, I bought a Tritton AX 720 headset...still works great, but the reason I bought that set was because it will would on both major current
consoles and the PC....a major selling point at the time vs.s TB's "xbox only" headsets...now ofcourse, my Trittons are now permanently connected to my PS3 and my TB's to the XBOX, but still...I think someone will make an awesome headset compatible with everything

JZ-116

1) It’s an Xbox one headset by MS, not a third party product so I assume there shouldn’t be compatibility issue.

2) I have tried it on both our controllers and it didn’t work for neither.

3) It’s a headset designed for xbox one controller with this unique interface so there’s no way to try it out at other devices. Yet I can hear the beep when I turn the volume to the max on the headset.

The controller works fine in other aspects and it worked perfectly with headsets previously. Is it a software update problem with MS? It just doesn’t make sense for me spending 120 bucks for two new controllers which may not work neither or stop working
again down the road.

Scrtch

The video was removed. Were you able to get it sorted? Have you tried connecting the controller with a wire? Also make sure there isn't anything between you and the console that could cause interference with the signals.

Shazzzz Nasty

Same problem. Issue is present using headset through the mic jack jack, or via usb interface. same issue. recording via ableton, audacity, or when checking "Listen to this device" via windows records clear audio.

Xbox One Headset Interface Problems