Xbox One Headset adapter problems(Party Chat Volume?)

Hi Optical,

If you are talking about the Xbox One Stereo Headset Adapter, we have two of them and both seem to work very well. Pressing the plus (+) button makes the overall (Party Chat and Game) volume to go up. And, of course pressing the minus (-)
button makes the overall volume go down. However, the Party Chat and Game buttons work more like a cross-fader. Repeated pressing on the Party Chat[+] button makes the Party Chat volume go up, while at the same time making the Game volume go down.
Conversely, repeated pressing the Game[+] button makes the Game volume go up, while making the Party Chat volume go down. Microsoft has a short video showing how this works at the following URL, www.xbox.com/en-US/xbox-one/accessories/headsets/stereo-headset-adapter
. Hope this helps. But, lets us know if you are still having problems with your adapter.

Good luck and good gaming,

SA

I recently purchased the turtlebeach xp 510 because turtlebeach confirmed them to work with the xbox one adapter. They even had a promo months before the adapter was being released as a buy a current gen headset and update to next gen for free. So I picked
up two adapters from Game Stop, one for myself and a friend of mine who owns the xp 400 (also a confirmed working along with promo). After updating everything all work well but I quickly noticed the problem even though the adapter provides the intended game/chat
volumes. The issue is that this adapter was made for wired headsets that dont have their own game/chat controls. The xbox one handles the sound processing and the adapter handles the levels for the wired headsets. The xp 510 are a wired or wireless headset
but also processes sound both analog and digital through an RF transmitter. Which works with the adapter but the issue arises because now both the turtlebeaches and xbone adapter are handling the game volumes. This creates a sort of hall sound effect in the
headset. If I turn down the game volume on the turtlebeaches (its a small wheel on the left earcup) and use the adapter for the game volume, the sound is not great. It sounds almost the same as using the headset on the xbox 360. That is not good as I want
the best sound quality from the xbox one using the optical port to the transmitter. To achieve the best quality I do the opposite. Turn down the adapter game volume, turn chat all the way up and use the turtlebeach game volume. Makes sense right? No. When
doing this in a party I noticed the chat level is lowered in the headset even though its at the max setting on the adapter(it beeps) so to fix I have to turn down the game volume level on the headset. Once I exit the party the volume levels increase. What
this boils down to is I cant get the right chat/game volume mix, one is louder than the other and vice versa. This is because both the headset and adapter both have game volume settings. I see two options for fixing this. Microsoft can and should have made
the adapter like the xbox one chat headset which only has chat volume or release an update with the option to disable the game volume through the adapter and allow headsets with game volume settings to be used to get the best audio settings. It seems as if
Microsoft fixed the major issue and that was not being able to have chat through to the headset but created a new problem with the game audio which was fine from the beginning. Why do we need to control game audio from the adapter when most headsets people
are using already handle this. Even if they dont have volume controls, either the tv, audio reciever and in game menu settings can be adjusted. This has turned out to be way more complicated than it should be and with Titanfall lauching in a couple days, I
wont be able to use any custom sound presets or have the full immersive experience I was looking forward to. I should have just bought a cheap stereo headset that would work with this flawed accessory.

I got this from an amazon review, which seems to somewhat confirm that the voice quality is a microphone sensitivity issue in party chat that needs to be fixed by Microsoft.

"I purchased this product to allow me to use my Turtle Beach DX12 microphone for in-game chat (instead of the Kinect mic). It works flawlessly. But for those of you out there considering purchasing this product you should know it basically serves TWO purposes,
and based on what you're using it for depends on how the volume control buttons on the Stereo Headset Adapter will work.

FUNCTION 1: Using the adapter to allow your old gaming headset that had OPTICAL AUDIO inputs (Turtle Beaches, Astros, etc) to work with the Xbox One the same way it did with the Xbox 360 (you plug the 2.5mm "chat audio cord" into the Stereo Headset Adapter
so your 3rd party headset's microphone works and you can hear and control chat volume via you're 3rd party headset and/or the buttons on the adapter).

When using the adapter this way, in order to get the functionality that you're looking for (using the 3rd party headset's microphone for chat while getting game audio ONLY from the optical out of the Xbox One) you will need to do the following:

1) Turn your system on

2) Update the controller

3) Connect the 2.5mm cord from your 3rd party headset to the adapter

4) Push the bottom left button on the adapter (looks like a person with a "+" sign on their body) until you hear a beep - This will set the volume output ratios coming from the Adapter to 0% Game Volume & 100% Chat. *NOTE*: If you don't have them set this
way you will here a slight "Echo" in game because the adapter will output game volume as well as chat volume, and you don't need any game volume from the adapter since you're getting it from the Optical Output from the Xbox One.

5) Now you can use the 2 right buttons (the "Master Volume" buttons) to control the in-game chat volume.

6)* IF YOU HEAR A CRACKLING SOUND and you have your Xbox One's Dolby Digital Surround ENABLED VIA OPTICAL OUT you must HARD RESET YOUR CONSOLE after completing the above steps (Hold Power Button for 10 secs, let system power off, wait 10 seconds and turn
the system back on). This will fix the occasional "crackling" problem.

7)* For some reason this adapter makes the MICROPHONES SUPER SENSITIVE. If you're in a party and YOUR FRIENDS ARE COMPLAINING THAT YOUR MIC SOUNDS BAD/LOUD you simply need to move the mic farther from your mouth (6" worked for me) and talk in a normal volume.
This stops the "poor" quality microphone sound from occurring. I was told this issue may be getting fixed in an upcoming firmware update.

---------------------------------------------

FUNCTION 2: Using this adapter to allow ANY HEADSET to provide you in game audio and chat functionality (if the headset already has a built in microphone)

When you use the adapter for this purpose the GAME and CHAT audios are derived from the controller (comes out of the Stereo Headset Adapter that you plug the headphones into). Since both forms of audio are coming from the adapter, the volume adjustment buttons
serve the purposes shown in the instruction manual:

Left of the mute button ==> Changes the Game/Chat volume ratios (For example you're at 50% Game and 50% Chat, then the game and chat volumes will be at the same level... if you're at 70% Game and 30% Chat, then you're game volume will be louder than the
chat volume, but you can still hear both... if you're at 100% Game and 0% Chat, then you have full game volume and you won't be able to hear chat - it's effectively "muted")

Right of the mute button ==> This is the "Master Volume" control. Once you have you're game/chat ratios where you like them... you can then increase the OVERALL AUDIO OUTPUT using this button.

Hope this helps you out!"

I found I was having problems with the audio there was a sort of echo/reverb on the game audio. I found out if I turned the volume on the turtle beach headset 100% down and then just used the audio controls on the stereo adapter it fixed the issue.

The problem seems to be I was getting game audio from the TV into the head phones which was going via the volume control on the TB headset wire, and previously on the 360 just the chat was coming from the pad. With the new adapter on the Xbox One it pulls
the game audio and the chat audio via the pad, and I was also getting the game audio from the TV with a slight delay causing the distorted sound.

Basically turn the game volume on the wire control thing on the TB headset fully down and it sorts the distorted game audio.

The way the chat adapter volumes work is the 2 buttons on the left control the balance between game and chat audio, the middle is mute and the two on the right are master volume. This can be confusing as the two on the right used to be chat volume on the
adapter that came with the original Xbox One headset/mic thing.

Hope that helps in some way.

SD

Problem solved.

i bought the stereo adapter for my xbox one controller and its solved it, if you are using a third party unofficial xbox headset i expect the adapter to solve it, i bought it pre owned from a store called cex less than 20 uk pound.

Strange how it only started recently and was ok until now, i actually prefer having the adapter now as it gives me a lot more control over sounds, game volume and game chat.

The problem is not a microsoft issue its the third party headsets not keeping up with updates.