Xbox One Headset Adapter not working/won't unmute

Hey there calebwilliford!

If you haven’t already, please go ahead and make a new thread detailing your issue and any troubleshooting steps (if any) you’ve tried so far. That way we can tailor our support specifically to you!

Mine does the same thing I turned the headset and settings for it up all the way

i have this exact problem. The headset adapter is brand new (i just got my x1 tonight). I updated the default controller just fine, however, it doesn't matter if I'm using the default controller or my scuf. The headset adapter won't unmute itself. The little
orange light just continually stays on. I can hear game volume through my a40's just fine and I can hear everyone in party, but I'm muted. This is really frustrating.

I have tried everything listed on various forums. I've narrowed it down to the physical adapter. When I plug the standard x1 cheap mic into either controller (default or scuf), I can talk just fine and the mute / unmute works perfectly. When I plug the adapter
back in, the orange mute won't turn off.

Its the adapter, or whatever they've done to its firmware/software.

Both Tritton headsets. do the same thing when connected to the Xbox One adapter.

Even the turtle beach headset I had for my 360 worked with the Xbox One adapter, and it doesn't work properly now either. Same issue. People can hear me. I can't hear them.

All headsets work with the Tritton adapter. Unfortunately Microsoft won't license anyone to sell an adapter separate from a headset.

I definately do not have that menu available.

I wonder if i need to get/connect one of those headset adapters like the original xbox one used so access this menu and be able to unmute it.