Xbox one headphone/controller issue

If its working in one controller but not another there may be an issue with the headphone port in the one of the controllers.

So is the issue with the headphones or the controller? the connectors are around £25, so if its the headphones would I not be better sending the headphones back and getting compatible ones?

I bought the headphone/adapter bundle and am noticing the same thing. It doesn't matter if I plug it in to the Titanfall controller, or the Day One controller, same issue. The controller is only 15' away from the console when it happens, and it usually doesn't
have an issue for the first few minutes of use.

I have tried it with my iPhone Ear Pods, as well as the Xbox One Stereo Headphones. It is more pronounced on the Xbox One Stereo Headphones, but I assume that is because the quality is better.

I would appreciate any solutions. Otherwise, these are destined to be returned.

I am having a similar issue. My son received the Xbox One for his birthday in August along with a 2nd controller and headphones. Both controllers stopped working with the headphones over the past month. We thought it was the headphones, so he got headphones
for Christmas and they aren't working with either controller. We confirmed the headphones work by plugging them into another device, so we now believe it is the controller. However, I hesitate to buy another $50+ controller when they won't even last for 6
months. I'm trying to figure out if either of the controllers are covered by a warranty.

Hi ThomasBoghossian,

I would recommend trying a pair of regular headphones with the controllers currently owned that do not work with the headset. If they work with the headphones, it could be an issue with the headset jack and xbox controller port not working together anymore.
It could be due to an update or compatibility issue.

If the headphones do not work with the controller then the controller needs to be replaced. If it is a first party controller, please contact support at

Contact Us to see if they are able to repair the controller(s).

Here is a link for troubleshooting headsets:
Xbox One Chat Headset troubleshooting

I hope this helps ^‿^