Xbox One has trouble reading discs

I purchased my Xbox One in early February spent a little over 700 dollars on the console and the accessories and games. About a week after having the console it began have trouble reading discs. I have to stand at the xbox putting in the disc multiple times
before it will read. After paying the amount of money I have for a console I'm pretty shocked that it's already having problems. I tried doing a repair order online but just game me an a error message. My nephew had a similar problem with his xbox one. He
had to send it for repair after having it for a day because it wouldn't read disc. With the amount of time put into building and testing this console I'm not sure why I'm having this problem.

:)

 

new update

Ever since this new update for the xbox. Mine has had troubles reading discs even brand new games

 

Xbox one trouble reading discs

I also have some lingering bluray drive issues from the preview builds (even after I opted out and recieved the May update). For me, if I use the instant-on feature, the drive won't wake up along with console, so I have to wake it up by pressing the eject
button, then I hear that drive sound we hear at the beginning.

What support told me is that these blu ray drive issues are ongoing and they still are trying to iron out these lingering issues. They said the fix should be in the soonest possible update, meaning June. Hopefully, this update fixes fixes both our issues


Have you tried putting it on energy saving mode? That way you start with a cold boot every time? Or perhaps default to factory setting and reupdating?

Good luck!

 

Have you tried doing a full power cycle of the console?

support.xbox.com/.../power-cycle-console

This has a tendency to stop occurrences of similar issues and can save you having to unnecessarily sending a console off for repair.

If that does not work, you should consider getting in touch with Phone Support. Especially if you are having troubles with the website for submitting a request for repair.

support.xbox.com/contact-us