Xbox One - Has power but won't start up

Hello David,

Thank you for posting here on the Xbox forums. This thread is a bit old, so it will be locked due to its age. If you haven’t already, please go ahead and make a new thread detailing this issue and any troubleshooting steps (if any) you’ve tried so
far. That way we can tailor our support specifically to you. We will be happy to help you there!



Thanks again

XBF Brad A - having the same issue which started after the last update. If you do not have any decent suggestions then provide a number in Australia I can contact a real person on! Thank you!

Hi could you try the steps on this link please.

https://support.xbox.com/en-us/xbox-one/console/tv-or-monitor-screen-is-blank-while-connected

In particular the section on resetting the display settings.

1. If there's a disc in the Xbox One console, eject it.
2. On the console, press and hold the Xbox button for five seconds to turn off the console.
3. Press and hold the Xbox button and the Eject button until you hear a beep to turn on the console. You will hear one beep right away and a second beep 10 seconds later. The power light will flash on before the second beep.
   DO NOT LET GO until the second beep occurs.
   Note This will boot your console in low resolution mode (640 × 480). To reset this setting, go to System > Settings in the guide, select Display & sounds, Video options,
   and then TV Resolution.
   

Hi Ruby,

Can you try different HDMI ports on the TV? Also maybe try a different TV if you have one. There may be an issue with the HDMI port also on the console. If you or a friend, family member have an Xbox try another console on same TV with same HDMI and port.

Thanks,

Brad

Yes we used a new one. Still didn't work.