XBOX ONE HARDWARE

BereavedKitty65 · Aug 19, 2014

2 Consoles, 18 hours of updates, 8 on line conversations, a very stressed dad and a very upset little boy the truth was finally told by
[Mod Removed] at on line support.

"

[Mod Removed]: at 21:36:15

I see, there is a known issue for game disc installation for brand new consoles though, we have done all troubleshooting steps for this and we have been advised by our Engineers that the only way to fix this is to send the console for repair or replacement

you: at 21:37:52

please tell me you are joking--if this is the case why are you letting your suppliers still sell the faulty consoles--this is probably unlawful??

[Mod Removed]: at 21:38:29

Oh the consoles were not faulty, it is just that it needs to be updated.

you: at 21:38:28

ps--I have already replaced the first console.

[Mod Removed]: at 21:38:55

YOu can still return the console to your local retailer for replacement since that was advised by the Engineers.

you: at 21:40:47

I have already done this [Mod Removed]. I think that you have actually been the only person to tell the truth regarding this matter;"I see, there is a known issue for game disc installation for brand new consoles though, we have done all
troubleshooting steps for this and we have been advised by our Engineers that the only way to fix this is to send the console for repair or replacement"

[Mod Removed]: at 21:42:45

I want to be honest with you [Mod Removed] so that you won't go on circles looking for the solution on this issue.

[Mod Removed]: at 21:43:00

I humbly suggest you process repair request or replacement by going to myservice.xbox.com

[Mod Removed]: at 21:43:16

Or it would be best to replace the console directly to your local retailer.

you: at 21:44:31

Shocking--I have already replaced one console today--should I replace another. Could you please let me know the email address of the head of customer care for XBOXONE if such a person exists

[Mod Removed]: at 21:45:12

Yes you will need to do that again.

[Mod Removed]: at 21:45:56

You can actually send feedback to our System Engineers for Xbox one using this link:

[Mod Removed]: at 21:45:57

Xbox Ideas, powered by UserVoice

you: at 21:46:35

Can you please give me the email address of the head of customer services please?

[Mod Removed]: at 21:48:27

I really wish we have that information [Mod Removed] however we don't have that information here.

you: at 21:48:43

Ok--where can I get it please?

[Mod Removed]: at 21:48:50

You can just post in that forum so that they will be the one to private message you and you will be able to contact and ask for the email address.

[Mod Removed]: at 21:51:16

:)

N7 Gh0stz · Aug 19, 2014

Xbox One Hardware

Also if i heard right most xboxone exclusives will have dedicated servers. the new halo and titanfall

vader da slayer · Aug 19, 2014

Xbox One Hardware

MS isn't using GDDR3 ram they are.using DDR3 clocked at 2133MHz. Also the difference between the PS4 gpu and the XB1 is akin to the differences between a HD 7970 and a low end HD 7800 high end HD 7700.

Misses Quinzel · Aug 20, 2014

Hey, BereavedKitty65! First, let me state how sorry I am to see that you are part of the group that received the error code. Since you've already exchanged the console at the retailer for an exchange, please set up a repair through us. You can do so by using
either the Online Service Center or by contacting support. This is the
only and official way to get this resolved. We appreciate your patience and understanding!

If you would like to give feedback on how we set up repairs to resolve an error code, you can head over to the
Feedback site as the chat agent suggested.

N7 Gh0stz

Agreed ald coz of the 300,00 so called servers that the ps4 does not have

vader da slayer

Diesel made a comment a ways up (quoting fail on me) that the XB1 uses GDDR3. Also the comparison I was making is not to be taken literally but more for just giving an idea of the small to no difference for the near future between the two graphically.

edit: @SirAngry (quote fail again)

Ix TRIGMATIC xI

[quote user="Da Bx Ghost"]

Can cloud computing make the graphics as good as GDDR5?

[/quote]

The graphics situation shouldn't be too bad. The graphics on 3rd party games will be the exact same on both consoles, so don't worry too much about that.

John H._07

stevie, here are some answers for you:

1. MS went with DDR3 instead of GDDR5 for a few reasons; DDR3 is better for multitasking, it is cheaper, and this was closer to the architecture of the 360, so the engineers felt this would be an easier system for devs to figure out. This last point seems
to be incorrect, as several devs have come out and said this was a complicated system to develop for.

2. Yes, the Xbox One can and does reach 1080p. Destiny, Diablo 3 (both multiplats), Forza 5, Forza Horizon 2, and Halo: MCC all reach 1080p. While the RAM might be a limiting factor compared to the PS4, RAM is not the only thing that affects resolution,
or console power in general. And the fact remains, the Xbox One is a very powerful videogame console. It is second only to the PS4, and several developers have stated that the 2 are closer in power than any other generation before.

oOSKULLKOOPAOo

"At the end of the day both the Ps4 and Xbox One can hit 1080p/60fps, but a game being 1080p doesn't mean its "better" than a game running at 900p or even 720p.

Look at Ryse, its a great game and recently got an award for best graphics (think it was best graphics, someone will either confirm or correct this) and it was "only" 900p.

At the end of the day games shouldn't be liked or disliked purely on its resolution, yes resolution is important, but its only a small part of a game. Plus when in the middle of a fire fight or power sliding round a corner, nobody will be able to say for
definite if a game is 900p or 1080p. Only when the game is paused and studied will they be able to ascertain a games resolution."

At last someone with a brain.

XBOX ONE HARDWARE